James Kerr

The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can’t Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses… Show more

The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can’t Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace. Keep in mind, though, only your customers can decide if your business is indispensability. Show less

The time is right for It's Good To Be King!

With steady and responsible leadership at an all-time low, it’s time for a fun and lighthearted story that presents sound leadership fundamentals and reinforces the notion that, regardless of the circumstances, we can all learn to become exceptional leaders.

My latest book is in stores, now! Order your copy today.

There are seven best practices that are indispensable in this era of rapid change, increasing customer demands, and intense global competition. These seven best practices address the people, processes, and technology elements of which every enterprise is comprised. Without them firmly in place, an organization will eventually flounder. When driven by top management, instituting 15 business principles based on these seven best practices will transform an organization from mediocrity to a… Show more

There are seven best practices that are indispensable in this era of rapid change, increasing customer demands, and intense global competition. These seven best practices address the people, processes, and technology elements of which every enterprise is comprised. Without them firmly in place, an organization will eventually flounder. When driven by top management, instituting 15 business principles based on these seven best practices will transform an organization from mediocrity to a powerhouse referred to as The Best Practices Enterprise™. These proven principles and practices are supported by nearly 50 real-world case examples and excerpts from actual projects to demonstrate how multiple organizations have institutionalized these best practices.

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The IRM Imperative (Wiley & Sons, 1989)

Inside RAD (McGraw-Hill, 1991)