Newegg Responds to GPU, CPU Shortages With Controversial Lottery System

UPDATE: Newegg told PCMag the lottery system will include single items, not just combo deals.

"We’re beta testing a new raffle system to get in-demand products to our real customers. The purpose of today’s test was to gather and evaluate all feedback so we can improve the overall Newegg Shuffle experience," the company said.

"The initial test was comprised of combo items with additional combo savings. Based off the feedback, we can assure you that future Newegg Shuffle events will include single items in addition to combo items," it added.

Newegg plans to fine-tune the raffle system before determining when it'll appear again. However, it remains unclear whether the Shuffle events will replace all sales for in-demand items over the site, such as the RTX 3080 graphics cards and AMD Ryzen 5000 CPUs.

Original story:
How do you stop scalpers from buying the latest graphics cards and computer processors? Electronics retailer Newegg is responding with a lottery system that’ll dole out the in-demand products to participating consumers. 

The only catch? Well, it seems you have to buy each product with a motherboard. 

On Wednesday, the company briefly posted a web page for the “Newegg Shuffle” event, which users on Reddit spotted. The system works like this: during a three-hour window, consumers can enter a lottery for the in-demand product they’d like to buy. Newegg will then draw winners on the same day and notify them via email, removing the first-come-first-serve approach. The winning consumers will then have a short two-hour window to complete the purchase, or their reservation will be forfeited.

Based on the webpage, the retailer used the lottery system on Nvidia’s RTX 3080 graphics cards and AMD’s Ryzen 5000 CPUs, which have been out of stock at all the major retailers. However, none of the items could be bought individually, according to internet users who viewed the site. Instead, they had to be bought through bundled deals, raising the total price.  

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As a result, the reaction to the lottery system has been outrage among PC builders on Reddit. “If you clicked one of the items, it gave you a selection of combos you could sign up for. You couldn't sign up for an item by itself,” wrote one user. 

However, the Newegg Shuffle site was taken down by Wednesday afternoon, making it unclear if the event is one-off, or if we’ll see it again. 

We’ve reached out to Newegg and we’ll update the story if we hear back. But last week the retailer hinted that a lottery system was coming. “For those wanting a way to purchase GPUs, CPUs, and consoles, we have a long term solution coming out shortly for hot items with little supply. More info coming soon,” the company wrote in a tweet.