Hardly a day goes by without another new entrant declaring its foray into healthcare. Through a series of strategic acquisitions, Best Buy expanded from selling electronics and deploying its Geek Squad for repairs to providing home health services and remote monitoring. As the company’s president suggested, achieving the goal of reducing healthcare’s spiraling costs will require some “interesting new bedfellows.”
How New Health Care Platforms Will Improve Patient Care
Combining data from multiple sources, they create a more holistic view of the patient.
October 11, 2019
Summary.
As care becomes more centered on the patient and the number of touchpoints and data inputs increases, care teams need a “single pane” view of the entire patient journey. In response, many health systems have begun to partner with a variety of CRM platforms such as Salesforce that have developed workflows and capabilities to meet the unique challenges of patient engagement and enable system-wide “care traffic control.” Bringing together data from parer apps and services, the platform gives the organization a shared view of the patient – including medical history, insurance, scheduled appointments, preferences – all in one place.
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Innovation and Creativity Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Innovation and Creativity. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Unlock your team's curiosity and willingness to take smart risks.