Data Analyst at Interswitch Nigeria

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.

We are recruiting to fill the position below:

Job Position: Data Analyst
Job Location: Lagos

Job Profile

• To provide deep seated Insight into Operational Data to help drive better business decisions, inform Techniques to solve Problems and Improve Operational Efficiency.

Job Description
Business Intelligence Dashboard Management:

• Creation and Management of Operation, Strategic and Analytical Dashboards for Service Lines
• Liaise with Business Units to identify dashboard requirements
• Liaise with Backbone Teams to Identify dashboard requirements
• Setup dashboards as required and continually maintain and improve on them
• Create dashboards that provide quick and useful Input for quick decision making
• Create dashboards that help detect operational problems quickly
• Provide support and trainings for dashboard usage
• Ensure that Data feeding the dashboards are pro-actively updated
• Pro-actively enhance dashboards in line with Business realities

Data Analytics:

• Analyse Data (Transactional, Service, Operational, Enterprise, etc) to reveal Intelligence for driving operational and strategic decisions as well as data based forecasting.
• Carry out daily analysis of transactions and services to spot trends, triggered thresholds, outliers and peculiar observations
• Setup and track service thresholds
• Setup and maintain Data Sources so support analytics use cases
• Track Key Performance Indicators for services
• CRM and Service Desk Data Analytics
• Enterprise Services Analytics
• Make recommendations based on transaction analytics for service improvements
• Track Service Improvements by continuous review of service performance
• Develop and drive analytics based initiatives.