Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options. HOMEPAGE

Here's Why Chipotle Always Tells You Guacamole Costs Extra

Chipotle Serving
inazakira/flickr

Chipotle customers who order guacamole on their meat burrito, burrito bowl, taco, or salad are asked the same question every time.

Advertisement

"The guacamole is an extra charge, is that OK?" 

Guacamole costs about $1.80 extra on items with meat or sofritas.

The repetition has led to t-shirts that say "I know the guacamole is extra." Facebook groups and thousands of tweets also echo the sentiment.  

We reached out to Chipotle to see why workers are trained to ask this question. 

Advertisement

"We don’t want customers to be surprised by the added cost, so we tell people whenever they ask for it," Chris Arnold, director of communications at Chipotle, said. "Not every restaurant charges extra for guac, so there may be customers who expect that we don’t either."

You can also elect to get guacamole instead of a protein, Arnold said. 

While the practice might seem repetitive to loyal customers of Chipotle, the burrito chain doesn't want to risk alienating customers or catching them off-guard. 

If a customer complained about the extra charge at check-out, all the customers behind him would be delayed.

Advertisement

Customers who don't want to be asked the question could try wearing one of these shirts.

i know that guacamole is extra shirt
Etsy

NOW WATCH: Top Chef Explains How To Grill The Perfect Steak

 

Retail
Advertisement
Close icon Two crossed lines that form an 'X'. It indicates a way to close an interaction, or dismiss a notification.

Jump to

  1. Main content
  2. Search
  3. Account