L W
Rakuten has gone down the drain and has become quite literally, mostly a waste of one's precious time. Continually in the middle of shopping trips I am kicked out and given an "access denied error. Extremely aggravating, especially for tedious shopping trips. It happens ALL THE TIME the past few months. Or when it finally it does let you back in, the check out button doesn't work. What a joke. I'm now to the point where if it happens one or two more times I'm going to be done for good.
3 people found this review helpful
Rakuten Rewards
April 23, 2024
Hi there! We'd love to help get you back up and running. Please reach out to us at socialhelp@rakuten.com so we can help.
Marion Muscare (ejvmev)
Watch your account closely or you will be ripped off (things remain pending, purchases don't show up). So far everything has been resolved, but if I wasn't watching it daily it would be my loss. I miss the customer support they used to have. Also, this app is like trudging through wet sand, while all the other apps whizz by. Very slow and glitchy.
2 people found this review helpful
Rakuten Rewards
April 23, 2024
Hi Marion, we always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at socialhelp@rakuten.com
Jayne Yang
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Update: I have done what has been suggested several times and still an issue. In addition, while shopping on certain stores, especially Nike, majority of the items I want to look at do not load and show an error message. It doesn't happen when I look at the item on Nike app or browser so I know it's an app issue. I'm not sure what's changed but the app runs incredibly slow.
103 people found this review helpful
Rakuten Rewards
February 15, 2024
We are sorry you are having this experience with our app. We are happy to look into this further. Please email us at socialhelp@rakuten.com. We are here to help!