According to EU rules you have 14 days to return a physical purchase, but for digital items different rules apply since they can not be returned. This means once you start the download process, you may no longer withdraw from the purchase. The reason for this is that digital items can not be returned to the seller. If you haven't started the download process you are still eligible to return/cancel your purchase.

note: if you start the download and cancel it, you can't withdraw from your purchase anymore since there is no way to see if the files arrived or not.

If I upgrade or update a product I will send you a message on the email address you provided during checkout. The email will contain the upgraded product or instructions on how to download them free of charge.

Please make sure to check software compatibility. All filetypes are mentioned in the item descriptions. Most digital papers and clipart are JPEG or PNG files that are delivered by Etsy in a ZIP file. Make sure you know if you have programs supporting these filetypes before your purchase. All of these files can be opened with software freely available on the internet. Ofcourse you also need the knowledge on how to do so, but if you think I can help you understand the missing piece I am more than willing to answer any questions if you send me a message.

There are also items with additional filetypes like vector files and Adobe Photoshop utilities. Professional (mostly paid) programs and knowledge are usually required to use these.

All items are high resolution and in theory could be printed.
In practice however it's really required to have some knowledge on printing digital files.

If you are printing at home, colors can vary greatly depending on printer settings. Make sure your printer has up-to-date software, is calibrated, and you have done some color testing to make sure your end result is as good as can be. For professional looking prints you really do need a professional printer, or take your files to a professional printing company.

Upon purchasing a file you have a personal and small commercial non transferrable single user license. You can keep private copies on all your personal computers, but you can not share the purchased items with anyone else unless when used in a design for small business purposes if the item is non-extractable from the end-product. I will define some more below.

The regular small business limitation I have set is a maximum of 500 products for sale. (All purchases before September 2017 are now upgraded and you can use your product up to 500 sales)

• You can use the purchased product for 1 project commercially. If you wish to use it for multiple projects you will need a license for each.
• My item must be used as part of your own complete design and not stand-alone or extractable.
• you can never resell or give away the files as is for digital projects. You have to use it as part of your design, and the final product must be flattened so the end user can not extract it.
• you may not use the files for creating other digital clipart or digital patterns and scrapbooking kits for sale or for free.

• print them and use them in your personal and small business crafting products.
• Use them in flattened files that you offer for sale as printed or digital wall-art (as an element in your own design)
• Use them for making personal and small business cards and invitations
• use them for creating your logo, etsy banner, and other things you don't charge for
• use them in a single end product for your customer where the original file is not extractable

If you still have doubts or don't see your purpose listed here, please contact me! I wish I could have unlimited usage policies but that would put me out of business. I am however always happy to see if we can negotiate usage for your personal idea or commercial (ad-)venture.

I love to do custom work! Sadly I currently don't have time to do custom work since my schedule is full and we're planning a move. If you don't need something in a big hurry, feel free to contact me to find out if I have any options available in the future.