Yesterday I found myself in the odd position of wanting to buy some batteries. I mean, I have batteries. I got batteries out the wazoo. I have a dozen or more solo batteries, plus (I think) 6 married pairs and (I know) 4 married triple sets. I also have batteries in the various convenience mods I keep stashed in various convenient locations, plus the Vapocalypse stash, plus spares at work and in the car, etc; and my woman has 4, or maybe 8, 25Rs I wrapped in pink skins for her "no-nic, dessert-flavor-without-calories" tootle puffer.
But I have somehow managed to back myself into a corner where the current rotation is 7 one-battery tube mechs and the go-to-work bag also has two one-battery mods, a regulated and a mech. So, while not out of batteries, I decided I needed some more solos. I have about all I've got in use with no spares "resting" in the box after coming out of the charger.
Being a mekkie mostly, I wanted some HD2Cs or some VTC5As. I keep 20A batteries in the married pairs for the battery life, but I like the thicker safety margin in the solos. I went to RTDVapor, my go-to source, to price them before checking out the usual suspects-- Orb, Liion, Illumn, etc-- to see who had what on sale. At RTD I found the HD2Cs on sale for fiddy cent off list and looked no farther. I clicked add to cart, qty 4, and paid up. Didn't look anywhere else, or even check the price on the Sonys.
But no sooner had I closed the window than I remembered RTD is also the place where I buy my favorite 4 x 18650 safety cases, and I wanted one for the new batteries even though RTD gives a free 2 cell case with each pair you buy. I keep married pairs in 2 cell boxes, but my solos I like in 4 place ones as it's easier to tell them apart and to rotate them after they come off the charger.
So I went back to RTD and bought a box, paying shipping of about double the price of the box. RTD does a flat rate of 3 bucks for first class mail. I had already paid shipping when I bought the cells, and thought about sending an email and asking them to combine shipments and refund my shipping fee on the second order. But it was late, and I was tired, and I really couldn't see asking them to work extra hard to correct my own screwup and especially not for three dollars.
This morning about 9AM, I got an email from Paypal informing me one of my transactions had been partially refunded; shortly followed by about 6 automated emails from RTD changing the status of my orders by combining them into one and refunding me the second shipping fee. By 9:30 I had the email saying the order shipped, at least to the point I got a tracking number. And all of this without a word from me. Somebody was paying attention and did what I wanted done without my even asking.
That's good customer service, folks. I appreciate it.
But I have somehow managed to back myself into a corner where the current rotation is 7 one-battery tube mechs and the go-to-work bag also has two one-battery mods, a regulated and a mech. So, while not out of batteries, I decided I needed some more solos. I have about all I've got in use with no spares "resting" in the box after coming out of the charger.
Being a mekkie mostly, I wanted some HD2Cs or some VTC5As. I keep 20A batteries in the married pairs for the battery life, but I like the thicker safety margin in the solos. I went to RTDVapor, my go-to source, to price them before checking out the usual suspects-- Orb, Liion, Illumn, etc-- to see who had what on sale. At RTD I found the HD2Cs on sale for fiddy cent off list and looked no farther. I clicked add to cart, qty 4, and paid up. Didn't look anywhere else, or even check the price on the Sonys.
But no sooner had I closed the window than I remembered RTD is also the place where I buy my favorite 4 x 18650 safety cases, and I wanted one for the new batteries even though RTD gives a free 2 cell case with each pair you buy. I keep married pairs in 2 cell boxes, but my solos I like in 4 place ones as it's easier to tell them apart and to rotate them after they come off the charger.
So I went back to RTD and bought a box, paying shipping of about double the price of the box. RTD does a flat rate of 3 bucks for first class mail. I had already paid shipping when I bought the cells, and thought about sending an email and asking them to combine shipments and refund my shipping fee on the second order. But it was late, and I was tired, and I really couldn't see asking them to work extra hard to correct my own screwup and especially not for three dollars.
This morning about 9AM, I got an email from Paypal informing me one of my transactions had been partially refunded; shortly followed by about 6 automated emails from RTD changing the status of my orders by combining them into one and refunding me the second shipping fee. By 9:30 I had the email saying the order shipped, at least to the point I got a tracking number. And all of this without a word from me. Somebody was paying attention and did what I wanted done without my even asking.
That's good customer service, folks. I appreciate it.
