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Fleet and Family Readiness is looking for the best and brightest to join our TEAM. The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the quality of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
The Northwest Region Fleet & Family Readiness (FFR) team is dedicated to providing a full range of quality programs and services that enhance the lives of Sailors and families in support of mission readiness and retention. FFR encompasses the following areas: Family Readiness (Fleet & Family Support Centers), Fleet Readiness (Child & Youth Programs, Morale, Welfare & Recreation, and Food Service), Housing Services & Lodging (Bachelor & Family and Navy Gateway Inns and Suites), and Navy Wounded Warrior – Safe Harbor.
For more information on Northwest Region programs visit http://www.navylifepnw.com/.
07/27/2017 to 08/10/2017
$13.19 - $13.19 per hour
NF 02
Not required
No
Temporary
Part-time - Part Time
No
VA-17-9283
475520500
Performs front desk and/or reservation functions for the lodging program. Ensures security and privacy of guests are maintained at all times. Must possess a welcoming manner and positive attitude; professionally interact and answer questions concerning hotel facilities to guests. Provide assistance in handling customer complaints, involving management as necessary. Utilized the Property Management System (PMS) to access the guest information, retrieve reservation information, change, cancel or register guest request. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keep the front desk and lobby area clean and neat. Maybe required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Maybe required to retrieve Lost and Found items and contact guest regarding lost or found items. Performs other related duties as assigned.
Maybe designated as ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. Subject to possibility of working on weekends and holidays as well as, rotating shifts, often consisting of other than normal duty hours. Maybe recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver license for travel to other NGIS facilities may be required within normal scope of duties. This position is subject to a favorable National l Agency Check (NAC). The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager.
Resume
Fleet & Family Readiness Job Application located on navylifepnw.com website: http://www.navylifepnw.com/jobs
Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/475520500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
