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Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!! The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Morale, Welfare and Recreation (MWR) covers a wide scope of operations providing Sailors and their families with the finest facilities, programs and activities to meet their recreational and social needs. MWR programs encourage positive individual values, aids retention, and provides the physical, mental and social needs of a mobile Navy. MWR program encompass Fitness & Sports, Deployed Forces Support, Recreation, Entertainment and Food & Beverage Operations.
For more information on Mid-Atlantic Region MWR programs visit http://www.navymwrmidlant.com.
This position is located at Navy Getaways, MWR, Joint Expeditionary Base Little Creek, Virginia Beach VA.
07/20/2017 to 07/31/2017
$9.35 - $9.35 per hour
NF 02
Not required - N/A
NoN/A
Permanent
Intermittent - Flex
No
VA-17-9132
474928000
Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternated lodging possibilities. Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guest with room key, card and site location. Interacts with guests, answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints and involves management on controversial or unprecedented matters as necessary. Answers phone calls and replies to inquiries or refers to others to answer as appropriate. Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary. Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity. Ensures security and guest privacy are maintained at all times. Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary. Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk. Responsible for cleanliness of front desk and surrounding lobby areas. May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.
Performs other duties as assigned.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT:
Specialized experience must demonstrate the following: Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations.
CONDITIONS OF EMPLOYMENT:
SPECIAL CONDITION OF THE POSITION:
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and or required to work overtime, as necessary to meet mission requirements. Then incumbent is required to obtain front desk certification or industry equivalent within 6 months of employment, as well as any other requirements outlined as part of a Lodging Career Path.
We utilize E-Verify to confirm selectee’s eligibility to work in the United States.
Salary is dependent on experience and/or education.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/474928000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
