Helping companies
navigate the complex
but amazing world of
customer experience (CX)

The CX Imperative

We collaborate on the critical building blocks of CX at scale.

We work with you hands on, delivering the combination of services that best meets your unique and specific needs; project-based or on a retained basis.

Service Areas

INSIGHTS / FRAMEWORKS

Empathy Research
Personas & Journeys
Decisions Maps
Comparative Analysis

STRATEGY / PLANNING

CX Maturity Assessment
Value Propositins
Integrated Plans
Strategic Frameworks

PLAYBOOKS / BLUEPRINTS

Pilots & POC’s
Action Plans & Briefs
Requirements
Business Cases

These services are applied to engagement, innovation, and transformation efforts.

Our work spans numerous industries, with some natural clustering around two core industries:

Healthcare

As healthcare delivery moves out of the hospital and closer to the patient/consumer, every system is striving to create seamlessness and value across the sum of the parts.

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Enterprise Technology

Never-ending evolutionary cycles and innovation make staying close to the customer more important than ever.

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Who we do this for:

We are trusted by leading organizations to help navigate a complex, rapidly evolving, customer-driven world.

A DIFFERENT KIND OF CONSULTING COMPANY

We formed WideOpen to be a different type of company.

Nimble, lean, efficient & flexible
Dedicated, reliable, trustworthy & responsive
Our agenda is your agenda
Only experienced senior practitioners (no B teams)

WideOpen is the type of company we have always wanted to work for, with the people we’ve always wanted to work with. WideOpen is the result of intersecting careers spent honing the practice of CX strategy, having worked together previously at agencies, consulting companies, and as clients and vendors. The joy of being able to do this together, on work we love, for clients we respect comes through in our work, our spirit of collaboration, our dedication to helping companies become customer-centric.

Meet Our Team