This is possibly the best all-around Android phone there's ever going to be, what with everyone (including LG) now moving to disposable closed case designs that force you to replace the phone every couple years rather than being able to expand and maintain it. The V20 has a removable battery and an SD slot, and it's potentially the last high-end Android phone that'll have both.
I bought the V20 because my Galaxy Note 4 finally croaked; it completely fried itself. That said, the Note 4 was still perfectly fine in use (and I miss the stylus) and the V20, like all new Android phones, doesn't really do a whole lot that's different. There's been a lot of stagnation in phones in general over the past few years - they're all basically just screens with a bunch of icons on them that do basically the same stuff. They were fast enough to do the tasks most people require of them years ago.
My point being, I didn't want to upgrade, and if you've got an older phone that's working fine, just keep using it. There's nothing in particular that wows me about the V20 vs. my Note 4, but since I had no choice but to replace that phone, this is easily the best choice to do so given its expandability and removable battery. It's also got a modern processor, plenty of RAM for multitasking and a second wide angle camera lens to complement the normal one, which is probably my favorite thing about the phone that I didn't have before. It's also got a reputedly amazing DAC and microphone, which I just haven't been able to try out yet. (It does have a headphone jack, btw.)
Being able to get it for so cheap was a godsend given my unplanned purchase. You can get these pretty heavily discounted now through Sprint directly, but it's still quite a bit more than buying refurbished and you're still then beholden to Sprint and whatever they want to do with your plan when you buy a new phone. I'm grandfathered on their old, old unlimited plan that's not throttled, so I was glad to be able to just keep the same plan.
My phone looks brand new; there's no real way to tell that it was used, and in fact the original plastic was still on one side of the phone. I'm not sure what these are but I don't think they're really used phones, and demos would be more beaten up too - these seem like "open box" phones or something. I will say that mine came with a USB-C cable and charger (on both ends) when I've read that the V20 normally comes with USB-A to USB-C, and a dual USB-C cable is really inconvenient because it doesn't work with much else yet. I'll need to buy at least a couple USB-A to USB-C cables for my cars.
No headphones are in the box. That's ok with me; I still have my Samsung ones that are surprisingly decent.
The one thing I don't really like about the phone itself is the screen calibration, which is way too blue, and there is no way to really fix it properly. Samsung's phones have selectable calibrations that are given dumb names but actually correspond to common industry standard calibrations ("Basic", for example, is standard SRGB). LG has a "comfort view" option that can at least warm up the colors a little, but that's not the same thing as a proper calibration. I have a calibrated PC screen and setting comfort view to "low" looks reasonably close to my PC; better than the default, at least.
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