TGI Friday's Shames Customer with a Fake Promotion Disaster - TGIF Corporate issues Fake Promotional Certificate

We don't think of TGIF to be as bad as United Airlines or Pepsi when it comes to treating customers horribly, but recently the restaurant chain made clear that they have no interest in treating customers well either.  TGI Friday's, the major corporate restaurant chain issued fake coupons as a guest relations certificate.  The coupons are not counterfeit, but in fact issued from TGIF Corporate themselves!  But that's not the worst part, the worst part is how the restaurant manager(s) react to it.

These TGIF issued promotional certificates are starting to cause serious problems.  When guests try to use them, TGIF first allows customers to order $100 worth of food, but at the time of paying - the certificate doesn't work.  And customers are left having to pay the bill.

According to Jeff, a manager at the Lake Zurich, IL TGI Friday's location, he has run into this fake, although legitimately issued on their part, "certificate" more than once.  It is a mystery as to why he doesn't tell customers upfront that the coupons won't work, but we suspect it has to do with confusion between corporate guest relations and individual store management.

TGI Friday's Guest Relations Certificate Doesn't Work,

The coupon is supposed to be the equivalent of  a $100 certificate. In one situation, the coupon code did take off $12 but caused for quite the scene.  The TGI Friday's refused to honor the certificate.

"We would never have ordered so much food," said the customer who TGIF manager made a public scene which embarrassed them in front of the whole restaurant.  It appears that TGIF may follow suit after United Airlines and Pepsi in lack of customer care and bad-publicity.

The coupon has been verified to come directly from TGIF, either they got the code wrong or never entered the code into the system.

So if TGIF gives you a certificate or coupon BEWARE, even if it comes from TGIF directly it may not be legitimate and the individual restaurants have no interest not making customers feel like fools publicly and demanding they pay.