Citizens Advice launches new checker for customers to find right energy supplier

A NEW online checker to help energy customers find the right supplier has just been launched by Citizens Advice (CA).

A new online checker tool allows customers to look and compare prices of 18 energy suppliers GETTY

A new online checker tool allows customers to look and compare prices of 18 energy suppliers

It allows people to see at a glance how good the main 18 suppliers are at customer service, using a star rating system.

This is based on a combination of complaints handling, ease of switching, ease of contact, bill clarity and whether the supplier guarantees a switch within 21 days.

Customers shouldn’t feel like they have to take a leap of faith when choosing a new energy supplier.

GIllian Guy, CA chief executive

CA’s research found that while price was the biggest factor for customers thinking about switching, having extra information too regarding what the supplier is like to deal with could also help them make a final choice.

It works alongside CA’s price comparison tool so customers get a full picture.

CA chief executive GIllian Guy, said: “Customers shouldn’t feel like they have to take a leap of faith when choosing a new energy supplier.

The tool allows customers to switch, compare deals, complain and review their bill paymentsCITZENS ADVICE

The tool allows customers to switch, compare deals, complain and review their bill payments

“While people said that price was their primary consideration when switching energy supplier, customer service also has some bearing on their decision.

The new star rating will make it easier for people to tell how good a supplier is at customer service so they can make sure they find the company that best suits their needs on price and service.

“We also hope the tool will encourage suppliers to improve their level of customer service with customers now able to scrutinise their performance.”

The star rating tool on the checker will help customers tell how good a supplier is GETTY

The star rating feature on the checker will help customers tell how good a supplier is

Ecotricity came top of the October to December 2016 ratings, while Extra Energy came bottom. For more visit:

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/compare-gas-and-electricity-prices/

Would you like to receive news notifications from Daily Express?