CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met
Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Monitors, ensures and manages the acquisition and maintenance of property based systems.
Analyzes information, identifies current and potential problems and proposes solutions.
Maintains, inspects and repairs equipment.
Inspects and ensures the maintenance of the equipment or the environment.
Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
Ensures solutions are consistent with the client's needs and brand specific IR environment.
Administers and maintains mail and email.
Maintains inventories and manages IT hardware/software.
Provides Internet support and maintenance (if applicable)
Provides cable management support.
Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
Consults on specific application issues or hardware/software problems.
Provides feedback to Lodging IR on application functional performance and system performance.
Managing Projects and Policies
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Monitors processes and evaluates information according to SOP and LSOP requirements.
Enforces IR policies and standards protecting company hardware, software and other resources at the property.
Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
Maintaining Information Systems and Technology Goals
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
Ensures proper asset management.
Performs on-site monitoring of all projects.
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
Demonstrating and Applying Information Resources Knowledge
Keeps up-to-date technically and applies new knowledge to your job.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Provides technical expertise and support.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Analyzes information and evaluates results to choose the best solution and solve problems.
Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
Manages vendors for property IT requirements functioning as escalation point for problem resolution.
MANAGEMENT COMPETENCIES
Leadership |
· Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. |
· Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. |
· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. |
· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. |
Managing Execution |
· Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. |
· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. |
· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. |
Building Relationships |
· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. |
· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. |
· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. |
Generating Talent and Organizational Capability |
· Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. |
· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. |
Learning and Applying Professional Expertise |
· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. |
· Business Acumen - Understands and utilizes business information to manage everyday operations. |
· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. |
o Equipment Selection — Determining the kind of tools and equipment needed to do a job. |
o Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it. |
o Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance. |
o Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
o Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications. |
o Repairing — Repairing machines or systems using the needed tools. |
o Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
o Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. |
CANDIDATE PROFILE
Education and Experience
BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.