WeightWorld.uk Reviews

3,885  •  Excellent
TrustScore 4.5 out of 5

4.5

In the Fitness and Nutrition Service category

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Rated 1 out of 5 stars

Unfortunately the wrong product was…

Unfortunately the wrong product was delivered and i had to return it before the product I ordered could be processed so an unnecessary delay for the items actually ordered to be dispatched

The initial attempt to give 1 or 2 stars directs you to customer service not Trustpilot!

Date of experience: April 22, 2024

Reply from WeightWorld.uk

Dear XXX,

We sincerely apologize for the inconvenience you experienced due to receiving the wrong product. Your satisfaction is of utmost importance to us, and we regret any delay this may have caused in receiving the items you ordered.

Upon investigating your case, we acknowledge that an error occurred in the delivery of your order. We understand the frustration and inconvenience this may have caused you. Please accept our sincerest apologies for the oversight.

We're pleased to inform you that your correct product has been successfully replaced, and we hope that this resolution provided by our customer service team has met your satisfaction. We strive to rectify any issues promptly and ensure that you receive the products you ordered in a timely manner.

If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to assist you in any way we can and ensure that your future shopping experience with us is seamless and enjoyable.

You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Rated 5 out of 5 stars

Vitamin B12 was delivered on time and…

Vitamin B12 was delivered on time and corresponds to the description on the website. It's still too early for me to draw a conclusion whether the product is good or not, but I sincerely hope it is!

Date of experience: April 18, 2024

Rated 4 out of 5 stars

First time for me to order from…

First time for me to order from Weightworld the shipping was delayed and I didn’t receive it then I got in touch with weightworld by phone and email. In fact as soon as they know about the problem they acted very fast and resent my order by mail and I was happy to get my order and I sent to thank them for their immediate response.

Date of experience: April 16, 2024

Rated 5 out of 5 stars

Probiotics

Fantastic service . Second time of ordering probiotics. Wouldn’t shop any where else . Really happy with my purchase. Thank you .

Date of experience: April 10, 2024

Rated 5 out of 5 stars

At first I was skeptical

At first I was skeptical. After using the unit I started to realise the benefits. The pain in my feet has certainly reduced significantly. Good work in producing a great unit. I will certainly continue to use it, and the price is something to be considered.

Date of experience: April 09, 2024

Rated 5 out of 5 stars

Always efficient and excellent service

I’ve been taking different types of weight worlds vitamins for many years now. It’s of good quality and effective. I’ve contacted customer service many times regarding my orders and always got fast response.

Date of experience: April 16, 2024

Rated 5 out of 5 stars

I bought of these tablets off a…weight world uk

I bought of these tablets off a different company about 12 months ago & they stopped selling these so then I found yours, I have Multiple Sclerosis & my legs kept giving way when I was walking & I had brain fog & really bad fatigue & my joints were really bad & they are so much better since I've been
taking these tablets don't have any
problems any more I would
100% recommend these

Date of experience: April 02, 2024

Rated 5 out of 5 stars

Fast shipment

Fast shipment! Just started to take product. Will leave proper review later.

Date of experience: April 23, 2024

Rated 5 out of 5 stars

Your service was very helpful and it…

Your service was very helpful and it explains how it works. At the moment I haven't used any as I am just finishing my meditation for my sciatica. Then I have to wait 24 hours before I can use them. So once again thank you.

Date of experience: April 16, 2024

Rated 5 out of 5 stars

Superb Customer Service!

Part of a device I bought a few months ago broke and they replaced the entire device and they also included a little gift in my parcel, I guess as an apology which was a very, very nice touch!
It is very easy to get in contact with the Support Team and they respond very quickly so all in all amazing Customer Service! I will continue to buy all my supplements with WeightWorld.

Date of experience: April 06, 2024

Rated 5 out of 5 stars

Great service

Great service, my delivery was unfortunately not delivered in my mail box, i got in touch with Amazon and Weightworld who did a amazing job to ensure I received a new package which was tracked.
Thank you very much !

Date of experience: April 11, 2024

Rated 5 out of 5 stars

Wrong item but still 5 stars.

I do not usually write reviews but I thought I would make the effort this time.
I received the wrong item. So why the 5 stars? I have never received customer service like WeightWorld. Within 20 minutes of sending the email not only did I have a response, but an apology and a promise the correct item would be sent. Which arrived three days later. (I also got to keep the other item).

Will definitely use again

Date of experience: April 12, 2024

Rated 5 out of 5 stars

The world of weight

Easy to order and pay
Delivery well organised
Quality products
They keep up with current products in demand with a strong stock of essentials
Loyal customers are rewarded with offers that compete
very well with competitors and cost

Date of experience: April 04, 2024

Rated 3 out of 5 stars

Haven’t noticed any difference do far…

Haven’t noticed any difference do far but I will
Keep trying hard to take off strip but I’ve woken up a couple of times and plaster had came off I hope it’s not just a placebo effect

Date of experience: April 06, 2024

Reply from WeightWorld.uk

Dear Diane,

Thank you for sharing your experience with us regarding our product. We understand that you haven't noticed any significant difference so far, but we appreciate your commitment to continuing with the product.

It's important to note that our product is made from natural ingredients, and it may take some time for your body to respond and for you to notice the effects. We encourage you to keep using the product consistently for at least two or three months to give it a fair chance to work effectively.

We want to assure you that many of our customers have experienced positive results with our product, and consistency is key when it comes to achieving desired outcomes. We recommend ensuring that the strip is properly applied to your skin to maximize its effectiveness.

Additionally, we want to remind you that our product is covered by our two-month money-back guarantee. If you don't see any results after using the product for two months, please don't hesitate to reach out to our customer service team. They will be happy to assist you further and provide you with information on how to claim a refund under our policy.

You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Rated 4 out of 5 stars

Vitamin C

I ordered, the product came - earlier than promised. I did not need any more. No problem to resolve, so that aspect has not been tested, hence not 5 star.

Date of experience: April 18, 2024