· Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
· Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest.
· Ability to drive and operate manual and automatic transmission vehicles.
· Able to provide guests with direction and local areas of interest and activities.
· Give fond farewell to all guests who are departing as per hotel standard.
· Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses.
· Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
· Ensure all guest's valet experience are memorable, unique and as per the hotel's standards.
· Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
· Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
· Review shift logs/daily memo books and document any relevant details or information in logbook.
· Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
· Monitor and maintain safety, security, and cleanliness of portico and behind the valet stand.
· Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors.
· Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.
Minimum Selection Criteria:
· Completion of Secondary School and Auto Mechanic Training from accredited institution.
· Valid Driving License
· A minimum of 4 year’s hotel experience as Shuttle Driver.