When you buy a new Chromebook, you can also get some special perks. If you try to redeem an offer and have problems, try these steps.
Note: If you’re using your Chromebook at work or school, you might not be able to redeem some perks. For more help, contact your administrator.
Step 1: Check if you’re eligible
First, make sure all of the following applies to you:
- You’re on a Chromebook with ChromeOS versions 86 and up. Learn more about how to update your Chromebook’s operating system.
- You’ve never redeemed the offer before. You can redeem each offer once per Chromebook, or once per Google Account, depending on the offer.
Next, check which perks you’re eligible for:
- Open the Chromebook perks page.
- Next to the offer you want, click Get perk.
- Read the offer terms and conditions, which will explain if you’re eligible or not.
Step 2: Check if your Chromebook is working properly
Make sure that:
- You’re signed in to your Chromebook (you can’t redeem perks in incognito or guest mode)
- Your Chromebook is connected to the Internet