We’ve got you covered this month for all things VoIP! In this month’s episode of the VoIP News Update, we’ll be discussing the NEC and their departure from on-prem solutions. We’ll discuss the December 2024 deadline, what products are going end-of-life (EOL), and what you can do to ready yourself and your customers! We also want to reassure you that VoIP Supply is here for you through this transition and can help you with our powerful Partner Program!
Additionally, we will be talking about Viking Electronics! We are proud to announce that we are now officially a distributor of Viking Electronics! We are excited to be expanding our portfolio of IP paging products to give our customers and partners a one-stop shop for things like door phones, paging speakers, help buttons, and so much more. So tune in to get all the details on Viking Electronics, NEC, and more!
What are you doing to prepare for NEC ELO products? Are you already a member of the VoIP Supply Partner Program? Let us know in the comments below!
Regardless of your business or industry, collaboration is the key to success. Remote and hybrid work will continue to grow, and with teams distributed in various environments, it is more essential than ever to have the necessary tools and technology to ensure seamless communication and collaboration. Software and products such as Microsoft Teams make this possible for any type of organization. However, do you know how to maximize Microsoft Teams, specifically with the use of VoIP phones to ensure you are utilizing every feature and function to the best of your ability? VoIP Supply is here to help. Let’s review some ways to maximize collaboration with Microsoft Teams VoIP Phones best.
Before diving into the strategies for optimizing collaboration with Microsoft Teams VoIP Phones, let’s start by grasping their functionality. Microsoft Teams VoIP Phones are specialized tools that seamlessly integrate with the Microsoft Teams platform to deliver voice calling services over the Internet, commonly referred to as Voice over Internet Protocol (VoIP). These innovative phones empower users to engage in calls, join audio conferences, and access various Teams features directly from their office phones.
The first step to maximizing collaboration with Microsoft Teams VoIP Phones is to ensure seamless integration with the Teams platform. This typically involves provisioning the phones within the Teams admin center and configuring them to connect to your organization’s Teams environment. By seamlessly integrating your VoIP phones with Teams, you’ll enable users to access all the collaboration tools they need from a single interface.
When considering what VoIP Phones you may want to use, you do not need to have specific Microsoft Teams Phones. However, if you have phones that are certified for specific use with Microsoft Teams you will be able to access and utilize every feature and function available on the platform.
Yealink: These Microsoft Teams-Certified VoIP Phones provide seamless integration with Microsoft Teams, delivering high-quality audio, intuitive interfaces, and advanced collaboration features to enhance business communication.
Yealink’s MP58 Microsoft Teams Phone was developed so that your team can stay connected while working away from their desk. The MP58 is enhanced with HD voice and delivers some of the best audio quality.
HP/Poly: These Microsoft Teams-Certified VoIP Phones offer exceptional sound quality, robust security features, and seamless integration with Microsoft Teams, ensuring reliable and efficient communication solutions for businesses.
The Poly CCX 400 PoE Business Media Phone for Microsoft Teams Is a revolutionary phone designed for the entry-level user or the common area. It is a touchscreen desktop phone with a 5-inch display that combines ease of use, high-end features, and design with native Microsoft Teams interoperability.
AudioCodes: These Microsoft Teams-Certified VoIP Phones combine superior audio performance with advanced management tools, providing a seamless and efficient communication experience tailored for Microsoft Teams users.
The AudioCodes C470HD PoE Total Touch Phone is a high-end, Total Touch native Microsoft Teams executive business phone, featuring a remarkably clean and intuitive design with a graphical portrait 5.5” color touch screen and a virtual keyboard.
Once your VoIP phones are integrated with Teams, it’s time to leverage their collaboration features. Encourage your team to make use of features like one-touch calling, presence indicators, and voicemail transcription to streamline communication and enhance productivity. Additionally, explore advanced features such as call transfer, call forwarding, and multi-party conferencing to facilitate more complex collaboration scenarios.
To ensure a smooth collaboration experience, it’s important to optimize the call quality and performance of your Microsoft Teams VoIP Phones. This may involve configuring Quality of Service (QoS) settings on your network, ensuring adequate bandwidth for voice traffic, and troubleshooting any issues that may arise. By prioritizing call quality and performance, you’ll enhance the overall collaboration experience for your team.
Finally, to truly maximize collaboration with Microsoft Teams VoIP Phones, provide training and support to your team members. Offer resources and tutorials on how to use the phones effectively, and be available to address any questions or concerns that may arise. VoIP Supply has Quick Start Manuals, Data Sheets, and other resources available on the Microsoft Teams-Certified Devices Pages..
Many organizations are seeing growth and enhanced collaboration when utilizing Microsoft Teams and VoIP technology. Take a look at this real-life use case from Elite Development and Construction and see how Microsoft Teams and VoIP transformed their business. Read the study here.
Microsoft also offers various resources, some of which can be found here.
Microsoft Teams VoIP Phones maximize collaboration through seamless integration, feature leverage, and performance optimization. Empower your team for effective communication and collaboration with these game-changing tools. If you have any questions or comments leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647.
In every business, exceptional customer service is crucial in setting businesses apart across various sectors. With a constant drive for innovation to enhance customer interactions, streamline processes, and boost satisfaction levels, companies are turning to groundbreaking technologies like Voice over Internet Protocol (VoIP) to revolutionize their customer service operations. Have you considered the game-changing potential VoIP holds for your customer service strategies? Let’s delve into the ways VoIP technology is reshaping and elevating the customer service experience.
Seamless Multi-Channel Integration: VoIP technology integrates various communication channels for seamless customer engagements, empowering reps to address inquiries efficiently and achieve faster resolutions. Integrating VoIP with CRM systems provides real-time access to customer information for personalized support.
Benefits:
Click to Call: Make calls straight from your CRM system utilizing VoIP technology to seamlessly work out of one program/software.
Customer File Management: All customer information is displayed directly in front of you, along with their phone number, you can view any and all other pertinent information retained in your CRM.
Call Logs: Have recorded calls, or call logs saved directly to the customer profile.
Many options for VoIP Service Providers integrate with a CRM, here are just a few:
Broadvoice: Integrates with popular CRMs and communication software like Salesforce, Bubble, and b-hive Communicator. VoIP Supply also offers VoIP Products that work with Broadvoice. See that list here.
3CX: Seamlessly integrates with CRMs such as Salesforce, HubSpot, and Zendesk. VoIP Supply also offers VoIP Products that work with 3CX. See that list here.
Sangoma:The Sangoma Connector app integrates Sangoma Business Voice & Business Voice+ solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.
Cost-Effective Solutions: Integrating VoIP technology can result in substantial cost savings when compared to traditional phone systems. VoIP’s software-based functionalities hosted in the cloud offer a more efficient and cost-effective solution by eliminating the need for costly hardware and infrastructure. These savings can then be allocated towards improving various aspects of customer service, such as enhancing training programs or expanding support resources, ultimately elevating the overall service quality.
Benefits:
Lower Call Rates: For example, instead of paying per minute for international calls through a traditional phone service, VoIP providers often include these calls in their monthly plans or charge significantly lower per-minute rates.
Reduced Infrastructure & Maintenance Costs: For example, a company can use its existing internet connection for VoIP calls, avoiding the cost of installing and maintaining additional phone lines.
Consolidated Communication Services: For example, a business using VoIP can combine its phone service with video conferencing and team messaging, often included in a unified communications plan.
Enhanced Security Features: Ensuring the utmost security in customer service operations is a top priority, and VoIP technology provides cutting-edge security measures to safeguard sensitive customer information. With encryption protocols, secure access controls, and regular software updates, customer data is shielded from unauthorized access and cyber threats, giving customers peace of mind about the security of their interactions.
Benefits:
Protection Against Data Breaches: Enhanced security features such as encryption ensure that voice and data communications over VoIP are secure from unauthorized access and interception.
Compliance w/ Regulations: Enhanced security features help businesses comply with legal and industry regulations regarding data protection and privacy, such as GDPR, HIPAA, and PCI-DSS.
Mitigation of Denial of Service (DoS) Attacks: For example, Intrusion detection and prevention systems (IDPS) can monitor VoIP traffic for unusual patterns indicative of a DoS attack and take automatic actions to block malicious traffic.
VoIP Supply offers a variety of product options from top brands to enhance security. Some of these include:
Fanvil V Series Phones: Fanvil V Series phones support various encryption protocols that secure voice and data transmission, preventing unauthorized access and eavesdropping.
Patton’s Tone Commander Military-Grade IP Phones: Tone Commander is an experienced manufacturer and designer of highly secure, military-grade VoIP and TSG-6 endpoints for the DoD branches and Civilian Government Agencies.
Adopting VoIP technology goes beyond simply integrating a new communication tool; it involves reshaping customer service into a more efficient, responsive, and customer-focused operation. With the changing landscape of customer service, VoIP emerges as a key facilitator of outstanding customer experiences. If you have any questions or comments the VoIP Experts at VoIP Supply are here to help! Please leave comments or questions below, chat with us at www.voipsupply.com, or call us at 1-800-398-8647.
Explore Snom’s newest phones and upcoming releases in this brand-new webinar! Tune in as we join our friends at Snom to deliver insight on their most recent product releases, as well as, what’s coming soon!
I think one of the biggest takeaways from this webinar was their newest additions to their D Series with the Snom D812 and D815. They have an incredibly sleek design that separates them from the traditional snom phone. Plus, aside from how good they look, they’re also packed with tons of features!
Also in this webinar, we will discuss the details of their brand-new and exciting Deal Registration Program! This program is something that you’re not going to want to miss, so make sure you sign up to be a Snom Reseller through VoIP Supply today!
Have you had a chance to look at the newest phones from Snom? If so, let us know what you think in the comments below.
VoIP Supply, a leading provider of VoIP solutions, is excited to announce its latest partnership with Viking Electronics, a renowned leader in security and communication products. Through this collaboration, VoIP Supply becomes an official distributor for Viking Electronics, offering cutting-edge solutions to businesses and organizations worldwide.
With over five decades of expertise, Viking Electronics has established itself as a trusted name in the industry, delivering innovative solutions for emergency communication, access control, and mass notification systems. Viking Electronics’ products are proudly made in the USA.
VoIP Supply’s mission has always been to provide top-tier communication solutions and exceptional experiences to customers, partners, and businesses of all sizes. The partnership with Viking Electronics further strengthens this commitment by aligning with Viking’s reputation for reliability and unique product offerings.
Viking Electronics boasts an extensive product line, including analog and IP-based phones, paging systems, emergency phones, and access control devices tailored for indoor and outdoor applications. Their dedication to quality and durability has made them a trusted choice for those seeking superior products.
As a distributor for numerous brands, VoIP Supply brings significant knowledge and experience. With a proven track record and in-house distribution capabilities, this partnership opens up exciting opportunities for customers to access Viking Electronics’ innovative solutions.
VoIP Supply is not only here to sell you fantastic products and services, we are here to share with you all the tips and tricks we’ve learned along the way, helping you succeed. Here’s the latest from our lab…
Fanvil’s i60 series of door phones are renowned for their reliability and advanced features. These devices produce high-quality audio and video communication, are durable for long-term usage, offer secure access control, support various RFID tags including AC002 and AC102, and more. Our team of VoIP Experts recently encountered an issue, resulting in coming up with a resolution that will ensure your configuration and setup process is as easy as possible in the future! We learned of a small glitch that can occur when configuring AC102 RFID Tags. Avoid using commas between last and first names when configuring the AC102 RFID Tag to an i60 series door phone. Also, your device must be running the newest firmware to be able to configure the RFID tags to the i60 series. The AC002 RFID configures normally.
We here at VoIP Supply appreciate the opportunity to help you. Feel free to leave your thoughts below or contact us with any questions at www.voipsupply.com or 1-800-398-8647.
We are introducing the brand-new Snom D812 IP Phone! This phone offers a fresh, sleek, and new design compared to older D Series model phones, and after we had a chance to get our hands on one in the VoIP Supply lab, we can say that we love this new addition to the Snom phone family.
Aside from its great looks, the Snom D812 also features a 5″ color LCD screen, 8 SIP accounts, and PoE. In addition, one of its standout features is the antibacterial plastics that can help keep the phone sanitary and clean from those pesky germs. All in all, we had a blast doing this video, so check it out to get all of the details on this new IP phone from Snom!
What do you think of the new additions to the Snom D Series? We want to know, so let us know in the comments below!
Cutting-edge IP Paging Solutions are revolutionizing communication across diverse industries, providing more than just standard intercom features. Dive into the innovative applications of IP paging systems and witness the pioneering efforts of industry leaders like CyberData, Algo, Viking, and more in transforming the way we communicate.
IP Paging in Healthcare: In hospitals and healthcare facilities, IP paging systems enhance patient care and staff communication.
For example, CyberData’s SIP-enabled V3 Paging Server integrates with nurse call systems, enabling instant alerts and announcements to specific units or departments.
Additionally, Algo’s IP speakers provide clear, intelligible audio for emergency notifications and announcements, ensuring that critical information reaches healthcare professionals and patients promptly.
IP Paging in Education: IP paging solutions are revolutionizing communication in educational institutions, facilitating campus-wide announcements, emergency alerts, and classroom notifications. This includes emergency call buttons and intercoms for educational organizations and/or college campuses.
Viking Electronics’ Emergency Communication devices are ideal for schools and universities, offering scalable indoor and outdoor alerting solutions. Also, CyberData’s SIP speakers can integrate with existing school bell systems, enabling automated bell scheduling and customizable announcements for class changes and events.
IP Paging in Manufacturing: In manufacturing facilities, IP paging systems streamline communication among employees, supervisors, and management.
CyberData’s V2 VoIP Ceiling Speaker is designed for industrial environments, providing loud, clear audio for announcements and notifications in noisy settings. Viking’s IP paging horns are rugged and weather-proof, making them suitable for indoor and outdoor use in manufacturing plants and warehouses.
IP Paging in Retail: Retail stores and shopping centers benefit from IP paging systems for customer announcements, promotions, and security notifications.
Algo’s IP speakers can be integrated with retail management systems to trigger audio announcements based on customer traffic or sales data. CyberData’s VoIP Paging Amplifier is versatile, allowing retailers to broadcast messages to specific zones or departments with ease.
IP Paging in Hospitality: Hotels and resorts utilize IP paging solutions for guest announcements, emergency notifications, and background music distribution.
Fanvil’s IP ceiling speakers blend seamlessly into hotel decor, providing high-quality audio for public areas and guest rooms.
IP paging systems offer flexible communication solutions across a range of industries, surpassing traditional intercom capabilities. Leading brands like CyberData, Algo, and Viking are paving the way in innovation, delivering dependable and feature-packed IP paging products tailored to meet the diverse requirements of businesses in the healthcare, education, manufacturing, retail, and hospitality sectors.
If you have any questions or comments you can leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647.
Need to factory reset your password of your Polycom VVX phone but having a hard time? Did a service provider lock the phone and you need to redeploy the device? Luckily for you, the experts at VoIP Supply are pros at resolving issues like this for our customers! The following reset sequence applies to all Polycom VVX models. Here’s what you can do…
If your default admin password of “456” has been changed and you do not know what the new password is, you will need to factory reset the phone. Power cycle the phone, press “Cancel” when the option appears on the display, and during the countdown sequence that follows, simultaneously press and hold the 1, 3, and 5 buttons until you’re prompted to “Enter Password to Reset Settings”.
Here’s where it gets very tricky if you do not have the admin password – you’ll need to enter the complete serial number from the back of the phone and use the “1->Aa” soft key below the display to toggle characters, ensuring all alpha characters are lowercase. For example, if you have the letter “C” in your serial number, you’ll need to press the toggle key until it reads “a->1A” on the display, and hit the “2” button three times to cycle to the C character. Once you have the complete serial number entered, press the “Ok” soft key to perform the reset.
Since the characters that you’re entering on the display are concealed, it may take a couple of attempts to get the serial number entered correctly, but don’t get discouraged – simply cycle power to the phone and try again!
If you have any questions, comment below or chat with us at voipsupply.com or call us at 1-800-398-8647.
SIP Chats is back with a brand-new episode! We’re excited to have David Richards of Grandstream Networks on the show to give our partners updates on new products, Grandstream’s upcoming product roadmap, and more!
We have been really impressed with what Grandstream has come out with so far in 2024 and look forward to several new releases in their GWN Series. If you are a Grandstream Reseller or a business owner who uses their products, then tune in to get the latest!
What new products from Grandstream are you waiting for? Let us know in the comments below!
