What are Business Processes?
A business process is some jobs or actions that produce a particular outcome. For instance, the procedure for filling a customer order involves several associated tasks.
In many companies, business processes are informal and undefined. This often creates bottlenecks and inefficiencies when there’s confusion as to worker duties and company processes.
What exactly is Business Process Management (BPM)?
Business Process Management (BPM) is a holistic, top down management approach that focuses on optimizing business operations to optimize customer satisfaction. With its strong emphasis on constant process improvement, firms are given the flexibility to rapidly react to changes in the competitive landscape by BPM.
* BPM is procedure-centric. It requires organizing the company approximately clearly defined and documented procedures and handling process lifecycles.
* BPM promotes constant process improvement. It includes tracking procedure performance in order to identify and remove inefficiencies. The business process lifecycle identifies the cyclical phases. Once designed and deployed, procedures are improved and always monitored
* BPM is not unidimensional. It requires defining and handling the relationships between procedures, individuals, and IT systems.
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Standard Operating Procedures 