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Match.com
Match.com’s Tube advert on the London Underground. Photograph: Victoria Squire
Match.com’s Tube advert on the London Underground. Photograph: Victoria Squire

Match.com ad criticised for suggesting red hair and freckles ‘imperfections’

This article is more than 8 years old

Website accused of ‘profiting by bullying’ over billboards on London Underground that also feature people with different coloured eyes

Update: Match.com apologises and says it will remove posters

An advert for dating site Match.com has come under fire for suggesting red hair and freckles are “imperfections”.

The Advertising Standards Authority has received around “half a dozen” complaints about the billboard, which appears in tube stations in London.

Thanks https://t.co/aJZcvXM0Ss. Lovely to learn I'm covered in "imperfections" #LoveYourImperfections pic.twitter.com/dQVTPquoar

— Fleur Bone (@FleurBone) April 11, 2016

On Twitter, several people have called out the advert, criticising it for “profiting by bullying.”

Lowest form of advertising @match_UK claiming freckles & eye colour make a person imperfect? profiting by bullying pic.twitter.com/MxrhtJ6OaX

— city vegan Ⓥ (@cityvegan) April 10, 2016

Among those criticising the advert was Emma Kelly, who edits a website for redheads called Ginger Parrot.

She told the Guardian: “We had one comment on our site from a woman whose child has red hair and freckles – she said she hoped she doesn’t walk past one of the billboards because it would make her feel bad about how she looks.

Dear @match,
Congratulations. What an impressive & educated tag line you've created. Thank you for outlining pic.twitter.com/cUVxya0HB0

— Emily Forbes (@eemilyjf) April 10, 2016

“This is the first time they’ve focused on physical appearance in this campaign and it’s really disappointing that this kind of thing is still acceptable.”

Dear @Match - these are my #freckles, not my #imperfections - whether people like them or not. pic.twitter.com/5ipUTTnLjW

— Charlie Clemmow (@charlieclemmow) April 8, 2016

Another advert, which features a person with two different coloured eyes, has also been criticised.

Advert fixed now! Judging on the colour of skin... FAIL #advertisingfails #freckles #skincolour #dating @Match pic.twitter.com/eB3i8Zntyz

— Heather DeLand (@HeatherDeLand) April 11, 2016

The ASA confirmed to the Guardian it had received complaints about the advert. A spokesman for the authority said: “We’re currently carefully assessing the complaints to establish if there appear to be any grounds for action.

“It’s important to stress, however, that we haven’t launched an investigation.”

Righteous freckles activism. pic.twitter.com/uStGEQVWHr

— Nick Dastoor (@NickyD) April 11, 2016

The billboard is part of a Match.com campaign which has been running since 2014. So far, it has been met mostly positively – although one billboard, featuring a man who never has his travelcard ready, was good-naturedly ridiculed earlier this year.

Look, Charlotte may be a sweet simpleton but Mark is a MONSTER. pic.twitter.com/p43wJ3XjJb

— Helen O'Hara (@HelenLOHara) January 17, 2016

A Match.com spokesperson said in statement:

“Our adverts reveal common perceived imperfections and quirks of Brits – these include freckles which some people who have them may see as an imperfection. We think freckles are beautiful and our posters are designed to encourage everyone who has them to be proud.

“We’re sorry if anyone has been offended by our latest ad - that was not our intention – but we’re really encouraged to see so many people standing-up for what makes them unique.”

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