The easiest way to increase the productivity of people working on computers is to increase the size of their monitors. I recently suggested that a firm add an additional screen for all its customer service workers and you can see below that in a month’s time, the time per call decreased from about three minutes and fifty seconds down to three minutes and twenty seconds – a 12% improvement — with no additional training or change in the work load or work design.
Want to Boost Productivity? Give Workers Bigger Screens
The easiest way to increase the productivity of people working on computers is to increase the size of their monitors. I recently suggested that a firm add an additional screen for all its customer service workers and you can see below that in a month’s time, the time per call decreased from about three minutes […]
May 24, 2008
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New!
HBR Learning
Time Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Time Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Make smarter, more purposeful choices about how you spend your day.