Updates From This Business
Spring Fling Special! 🌻
Treat Your Pet to a Bloomin' Good Time! Let us be… read more
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Treat your pets to love and care with our… read more
Enjoying the chill or seeking warmth? ❄️
Our furry friends embracing the Dallas weather like… read more
Happy New Year! 🎉✨
Looking forward to more playtime and care with your… read more
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Love, Prestigious Pets 🐾
Important Reminder! 🐾
Thanksgiving is just around the corner, and our… read more
Fall Coupon
Happy Fall Y'all! $30 Off Your First Reservation of… read more
Weekly Quick Visits!
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Anytime Cat Sitting Visits!
$19 per visit - these visits include feeding,… read more
Dog Walkers, Runners and Pet Sitters $30 OFF
Open since 2007! Check out our reviews to see why… read more
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Highlights from the Business
16 years in business
Locally owned & operated
Certified professionals
Consultations available
Discounts available
Results guaranteed
Services Offered
Verified by Business
Review Highlights
“Kalle has a lot of experience with dogs and business of dog walking, also it is obvious she loves animals!” in 14 reviews
“They sent someone out that very day for a meet & greet and we were set up for services the very next day.” in 6 reviews
“Unlike some dog walking services, this company has its act together and operates extremely professionally.” in 3 reviews
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Serving Dallas Area
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About the Business
Business owner information
David M.
Welcome to Prestigious Pets - Your Trusted Pet Care Choice! At Prestigious Pets, we're thrilled you've found us! Feel free to ask any questions; we're here for you. *Explore Our Reviews: -Don't miss our reviews – they tell our story! Check out both the main reviews and our responses. Click 'Reply' to see our friendly interactions. Also, discover the 'filtered' section at the bottom to see even more happy customer feedback. *Our Mission: -Prestigious Pets is on a mission to provide top-tier pet sitting, dog walking, and care services. With over 20 years of experience, we offer reliability, backup systems, and responsive management. Our capable team delivers personal, one-on-one care, ensuring your pets receive undivided attention. *We're Insured and Trusted: -We're fully insured and proud members of Pet Sitters International. Expect nothing but love and professionalism from our dedicated staff. Travelers, we've got you covered! *Easy Booking: -Booking with us is a breeze. We offer one of the most flexible and hassle-free booking experiences out there. Your convenience is our priority. *Your Pet, Our Family: -We know your pet is family, and we treat them as such. Your furry friend will receive the same love and care as if they were our own. Choose Prestigious Pets for a pet care experience that's unparalleled. Your pets deserve the best, and we're here to deliver just that!
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Recommended Reviews
Overall rating
101 reviews
5 stars
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1 star
Michelle D.Plano, TX8345Oct 28, 2015My usual pet sitter/walking company, Great Paws (now Sparta) was closed so I decided to try Prestigious Pets based on all of the good reviews. We have 2 dogs and a fish that were being cared for while we were gone a Friday through Tuesday evening.
I knew in the initial meeting that I did not think the company was a good fit. The walker would not share her phone number and said any communications had to be emailed through the company. Since their hours are M-F 9 am - 4pm or Sat. 11 am - 3pm and closed Sunday, this leaves a lot of time where you cannot contact your walker if needed. We would have liked to contact her when we saw the alarm was not set and also when we saw the fish bowl had gone from clear to cloudy.
I also did not like their fee and the services you receive. In the initial meeting, our walker told us it was $20 to come to the house, but that did not include a walk. She told us that was $5 extra. Granted they invoiced and charged us $10 and it took multiple emails to get that credited back on my card. The request was made on 10/6 and I did not receive the credit until 10/14. Their initial quote said the visit included 10-15 minutes of a walk or backyard time so I was confused that our walker was telling us something different.
They also don't automatically give you updates on the visit. In the initial meeting, our walker told us that has to be requested each day via email. I like to know the walk and visit happened and that the dogs are doing well.
Finally, I left a note asking for our keys to be left when the walker left the last day. They charge $15 to get them back at a later date. The walker did not leave the keys and they are going to charge me to get them back.
The one star is for potentially harming my fish, otherwise it would have been 2 stars. We have a camera on the bowl and we watched the water go from clear to cloudy. There was a layer of food on the bottom from way too much being put in it. Even if you don't have fish, you should be able to see the change in the bowl and stop putting in food. Better yet, ask us how much to feed if you are unsure.
The care of our dogs was fine. It is just the company is not one I would recommend due to their policies. I did share this feedback with them and they wanted to discuss it. However, I have no plans to use them again and did not want to take the time to discuss the issues.
Helpful 419
Thanks 1
Love this 124
Oh no 1Business owner information
David M.
Nov 3, 2015
We are always happy to hear that the care for pups meets the needs of our customers.
Thank you for reading our reply here! We invite anyone with questions to reach out to us.
Please note that we try very hard to resolve every issue, with any customer that brings a concern to our attention. Unfortunately reading this review was the first notice of any concern that we got. Please know we tried very hard, even afterwards, to find resolution. We've highlighted some points we felt to be very important below. Thank you for reading!
A LOT of effort is put into addressing any concerns even before they happen also! (as is apparent by the great positive reviews we have received here)
-We provide a face to face meeting to discuss all needs, important details (communications, keys, scheduling, policies) and also some other important factors UP-Front. We even provide a copy of this info in writing as well. Transparency is extremely important to us. We would much rather be turned down initially, than accept business that may potentially disappoint our customers.
-In order to make absolutely sure that nothing important falls though the cracks, our sitters know the importance of including the office in communications regarding care, scheduling, details, updates, and more. (phone OR email) A single, individual person missing a phone call or a text will not ever inhibit communications with our customers and our great staff about their wonderful furrkidds, because we ensure several eyes are watching and ears are listening.
-This is a 24/7 business, and our communication abilities support that. We have emergency phone lines for all our sitters, and monitor our phone and emails for emergencies. Office hours are simply that. They are office hours, for office duties. They do not limit our ability to communicate outside of them, if necessary.
-Communication regarding invoicing and pricing is always discussed up front, most times even before the initial meeting. Although some changes can occur based on the needs expressed by our customers. We also have accounting services to assist us with any issues. That may sometimes add a business day or two to any monetary issue we are trying to resolve. We of course appreciate any concern and patience regarding this.
-We actually have a great, and FAIL-SAFE system for updates! (yep.. we go over this in the "Meet and Greet" too) It ensures that every one of our customers is able to inquire and find out how their babies are doing without fail. And there is also a really neat and technological way that our customers can check in to ensure that their visits were completed and went well.
-We are SUPER secure with our customers keys. We wont take risks with your security. (And you guessed it.. we also go over this in the "Meet and Greet" too!) We have several ways to return keys when asked. And even before we take them, we explain how we are able to return them to make sure everyone is happy and understands ahead of time. In the above instance, the only charge is to cover the cost of sending them by certified mail to make sure that they don't end up in the hands of someone that they shouldn't. But please remember, that is not the only option.
Thanks so much again for taking the time to read. Hopefully I was able to answer any potential questions. But if not, please give us a call and ask. We are happy to help and hope to hear from you soon!
Please also be sure to check out some of the other great reviews here that can even confirm the points we listed above.
Horace R.El Segundo, CA172Nov 1, 2023Great experience with Prestigious Pets dog walking service! Easy to communicate with and reliable! Perfect match for our fur friends!
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Prestigious P.
Nov 22, 2023
Thank you so much Horace, happy Thanksgiving eve!
- Vicki M.Dallas, TX05Apr 28, 2024Updated review
Thought they were great. My dogs love them all every time. We do 2 walks a week and 2 times a month to dog park. Phenomenal !
Helpful 0Thanks 0Love this 0Oh no 0Apr 26, 2024Previous reviewThey are kind, caring, my dogs are always happy to see them.
Plus they are affordable and fair with their price.
We would recommend them anytime. 
Lina A.Glendale, CA086Sep 10, 2023I am a person that cannot relax and plan a trip for work or pleasure without worrying about my dog.
These guys put your mind at ease with their professional care and top service. Very trustworthy, caring, kind and professional. I would recommend thier services to any pet owner.
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Rebekah S.Downey, CA1624626Oct 28, 2023I'm so happy to have found prestigious pets. My hours changed at work and i'm gone all day so this pet service is a life saver. My dogs always seems happy afterwards
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Prestigious P.
Nov 7, 2023
Thank you very much Rebekah!
Alina A.Glendale, CA241Aug 23, 2023I LOVE these guys.
All workers are phenomenal with my 2 dogs, very reliable and punctual. These guys went above and beyond in every aspect and allowed me to relax and enjoy my weekend away because I knew my dogs were being well taken care of. I will certainly be using Prestigious Pets services in the future and will be recommending them to all my friends. Thank you so much for all you do!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Prestigious P.
Sep 12, 2023
Thank you so much Alina! We appreciate you!
Tyler R.New Bedford, MA614Aug 24, 2023Prestigious Pets are great and super friendly. When life gets busy I don't have to worry about Fido not getting his exercise in, plus he loves them!
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Prestigious P.
Sep 12, 2023
Thank you so much Tyler, we love Fido!
Gayle R.Dallas, TX4954Aug 16, 2023The Prestigious Pets walking service wasn't right for my dogs. They sent a different pet walker every time and my dogs never had a chance to get to know any of them. Not the right service for nervous pets.
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Prestigious P.
Sep 12, 2023
Hi there Gayle,
We're sorry to hear that your experience with us was less than perfect. When you contracted us, we were transparent that we will need to assign a secondary sitter since your visits were scheduled at 3 different timeslots during the day and some of our sitters are not available all day. You only employed our services for two days and let us know that you ended up loving your secondary and we would have been happy to assign him to your evening visits going forward. You accompanied them on the walk, which turned the 15-minute walk into a 30-minute walk and we happily made that change for you post the visit. For one of your visits, you requested a later visit at the last minute which we were able to accommodate but needed to re-route another sitter to ensure they could make it at the preferred time. This is the only reason you had more than 2 walkers (one primary and one secondary sitter) completing your visits. Lastly, you requested a cancelation with less than 24 hours' notice yet we let you know that we'd reach out to our accounting team to try and make an exception so you can use the credit at a later date (without you even needing to ask us). We wish you would have reached out and let us know about your concerns. We are a small business and animal safety and care is always our #1 priority and we can assure you if you had employed our services for more than 2 days, our amazing sitters would have showered Mitzi and Bevo with all the love. Nonetheless, should you ever decide to return, your credit will be waiting for you!- Alli B.Boise, ID014May 21, 2023
Great pleace to bring your pet. Prices are fair because you get amazing service, your pet is kept safe, and they will have so much fun. The Dallas location is clean and the staff is wonderful. We usually utilize the dog walking service and you can tell all the walkers are true animal lovers. Our pups come home happy and well cared for.
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Prestigious P.
Nov 7, 2023
We love caring for your pups, thank you Alli!
Bijan P.Chicago, IL02Oct 25, 2021Amazing,
Excellent customer service and professional.
I had them come in for my two macaws which sometimes can be tricky to take care of.
Was completely hassle-free!
Thanks Prestigious Pets!Helpful 0Thanks 0Love this 0Oh no 0
Max R.WV, WV2395Oct 8, 2019Beware before doing any business with those guys.
Their technology is a nightmare, the website is DATED and you can't really do anything without it turning into a hassle. What I hate the most is that you can't get an actual price estimate, when you get a total price then your appointment is already booked.
It honestly started on a good note, they took care of my cats during a trip and it seemed ok.
I used them again and I started to see weird things:
- They don't give you updates
I honestly don't give a crap about the whole "oh we treat pet first" (which also is a lie, more on this later). It's 2019 and there is technology out there. Give updates after each visit through an app, it takes 2 seconds and gives peace of mind. It's mind-blowing that you guys can't get that
- The quality has dropped drastically (at least for cats)
The previous lady was great. Now there's a new guy and he's just not good. On my last trip, the water wasn't changed daily, it was disgusting when we came home and the food wasn't removed from the plate after each feed so a crusty mess developed.
- You can't get anyone on the phone
When you call the front office they don't know anything and tell you to send an e-mail.
What's the point of having a phone line.
- They don't respect their appointment times
I installed a sensor on my door because I was expecting that visits weren't happening as they say and guess what: I was right.
The guy was supposed to come between 6 and 9, he didn't.
He showed up at like 1 pm and nobody told me anything.
I had a friend come in faster than him (after I had called the office) to take care of my cats. When the Prestigious Pet person came in he said: "I really love those cats bro". Right.
They said they would refund me for this: they didn't.
- Their advertised price vs what they charge on credit cards is different
at three separate occasions, I have noticed this. They send me an email with a total price and the price charged on my credit card is different.
I sent 2 emails about this: no answer.
(see picture for proof)
I understand a loss in quality or bad service but being ripped off is something I do not tolerate.
So in a nutshell: You can do better in Dallas. Those guys are def not the #1 pet sitter.
I guess the warning that Yelp is giving you for shady practices is true after all.
Helpful 11Thanks 0Love this 3Oh no 0
