For any growing business, hiring is always a process that must remain top-of-mind. There’s no doubt that hiring the right person from the onset is immensely important, but many overlook the impact that training has on the long-term success of any new employee.
Training is one of those things most entrepreneurs don’t pay much attention to during the early days of the business. After all, you and your key team members are too busy creating a product, process and culture on the fly to institute a formal training program. It’s only after your hard work begins to pay off and the business begins to scale that the need for a formalized approach to training all of your new hires becomes acute. I experienced this firsthand earlier this year, when it became clear that our team needed to expand significantly to keep up with increasing customer demand.
Initially, my team and I dove right into the process of getting new hires up to speed on our immediate needs. Often, very little attention was paid to helping the new team members understand the larger initiatives at play. Naturally, this approach led to problems. Our new hires were confused about the bigger purpose behind their work, and the established executive team grew frustrated with projects misaligned to their needs and expectations.
We had to change to successfully navigate this period of rapid growth. We needed a framework that was flexible, robust and quickly implemented. To solve for this, my team and I developed a three-step process for onboarding and training new hires.
Start with culture.
The level of skill that someone brings to the table is incredibly important, but it isn’t necessarily what makes someone successful. Specific skills can be learned and honed over time, but the need to mesh with a company’s culture comes up almost immediately. That’s why we spend the first few weeks on the job helping them acclimate to the culture that make our company unique. Rather than force someone to sit through a presentation about mission and values, we try and have new hires experience them firsthand. They spend time with our customers, partners and founding team. During this time, we reinforce the idea that we want to work with people we trust, respect and admire — setting the stage for long-term success.
Assign a mentor.
Team members get a mentor who is tasked with making them successful. This way, we’re able to foster strong relationships across the organization and create an environment where people are invested in each other’s success. Mentors are responsible for not only tactical training, but also long-term career development.
When it comes to assigning a mentor, we often try to pair up employees who have had minor conflicts in the past. It seems somewhat counterintuitive, but I’ve found that if a leader has a problem with another team member, the best thing is to create a situation where each person is forced to make the other successful. More often than not, this structure resolves any existing conflict and forms a much stronger bond over time. This process of setting aside issues and moving forward positively help to create a much more balanced, open, and successful team across all levels.
Follow up early and often.
Finally, we follow up with new additions to the team early on and continue meeting on a frequent basis thereafter. This high-touch approach ensures that no one ever gets too far off course at any point in time. I personally set aside a scheduled time each week for an open conversation with each of my direct reports and require them to do the same with theirs. These follow-up sessions don’t have to be time-consuming. Often, they happen while making a coffee run or over lunch. The important thing is that problems and questions are never allowed to fester. By being insanely proactive in this manner, we’re able to make sure people receive the feedback and support they need, exactly when they need it.
Your company’s training process doesn’t have to be highly structured or complicated. Instead, try creating a framework that evolves organically from your culture and is flexible enough to work with any new addition to your team. If you ensure that your new hires understand the company’s culture, are partnered with mentors who are deeply invested in their success and have frequent opportunities for feedback, you’ll find that you’ll develop a more balanced and successful team.
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