Netflix customers in Australia and New Zealand noticed over the weekend that the streaming service had charged their monthly subscription fees multiple times.
The billing error saw some users charged up to 13 times for one month's subscription.
One customer detailed the situation on tech forum Whirlpool:
"I just got charged 8 times for Netflix . Im so angry, called up and spoke to a lady who said "no sir Netflix do not charge more than once per month" and gave me the only option to "cancel your account". called ANZ they told me that theres definitely 8 transactions made by Netflix and I need them to send a fax to reverse the said disputed charges."
"Will be calling them tomorrow to give netflix an earful of what I think of them right now. Seriously, 8 times being overcharged is just annoying." [sic]
Angry customers vented their frustrations on social media.
#Netflix currently having billing issues, they trying to charge me $11.99/month subscription 11 times @TenNewsSydney
If you use Netflix Australia you might want to look over your bank statement. Being charged four times in a month seems excessive, no?
3 days on and @NetflixANZ R still investigating robbing people's bank accounts. Doesn't seem they know how to fix. #netflix
UMMMMMMMM...... netflix just charged me 6 times.
Netflix just charged me my monthly fee of $12.99 FOUR TIMES IN ONE DAY
netflix charged me twice im a poor student why would they do this to me
Customers also complained on the company's Facebook page.
In a statement to BuzzFeed News, Netxflix said it was aware of the issue and that customers would not be out of pocket.
"We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing. The issue has been resolved."
"While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts. Members may contact Netflix customer service if they have additional issues."
"We regret any inconvenience related to the problem."
So, if you use Netflix, check your bank account.
