This document provides an overview of customer service best practices. It begins with keys to a successful day, such as limiting distractions and sharing knowledge. It then defines customer service and what makes service exceptional or poor. Customer satisfaction is described as a compilation of various factors. Different types of customers are identified, both external and internal. Characteristics of exceptional customer service are listed, including being a team player, accountable, respectful, and solving problems. The importance of knowledge, support, and creating memorable experiences is discussed. Relationship building, meeting expectations, and dealing with bias and difficult situations/customers are also covered. The document concludes by listing presenters' contact information.
Understand what workplace ethics compasses
Why to be ethical and what you get out of being ethical?
Identify how ethics affect organization culture, teamwork, productivity and public image
The document summarizes key aspects of competency standards and units of competency. It defines competency as applying skills, knowledge and attitudes to perform work tasks to the expected workplace standard. Competency involves task skills, task management skills, contingency management skills, and job/role environment skills. The document also outlines the components of a unit of competency, including the unit code/title, descriptor, elements/performance criteria, range of variables, and evidence guide. It provides examples of how each component is used to specify the required skills and assess competency in a standardized way.
Role Accountability is good. Personal Responsibility is great.
Accountability is about managing roles. Personal Responsibility is about leading change.
When you focus on Accountability > Responsibility you get unhappy people and low performance.
When Responsibility > Accountability you get happy people and amazing performance.
The document discusses the concepts of managerial excellence and business excellence. It defines managerial excellence as displaying strong leadership and management skills, obeying company policies, and getting the best from employees. Business excellence refers to outstanding organizational practices for achieving results based on fundamental values and models. The key aspects of managerial excellence are types of managers, required qualities, competencies, roles and skills. It emphasizes developing technical, human and conceptual skills through roles like monitoring, decision making, and people management.
This document discusses various concepts related to management and leadership. It covers management functions like planning, organizing, leading, and controlling. It also discusses managerial roles, activities, skills, and different types of managers. The document then covers various leadership concepts like Likert's job-centered and employee-centered leadership styles, Lewin's leadership styles, the structure and consideration leadership model, and several other leadership theories. It also discusses empowerment, impression management, decision making processes, and creativity tools.
This document outlines a code of conduct workshop for Save the Children employees. It defines a code of conduct and lists key elements such as respect for others and protection of children. It also provides a scenario where a colleague is being harassed and asks how to respond in accordance with the code of conduct. The objectives are for participants to understand their responsibilities under the code, link it to global policies, recognize breaches, report issues, and explain it to partners.
The document outlines a mentoring training program for mentors and proteges. It provides definitions of mentoring, mentors, and proteges. It details the objectives of the mentoring relationship and program. The mentoring process involves proteges and mentors registering online, completing assessments, attending workshops, setting goals and development plans, having regular meetings, providing feedback, and completing evaluations. Tools and resources are available on the mentoring website to guide the process.
This document discusses problem solving in the workplace. It begins by outlining some key quotes about problem solving and decision making. It then defines what a problem is and introduces the concept of problem solving. Several common types of problems encountered in workplaces are described, such as communication, attitude, and performance issues. The document outlines a seven step problem solving process involving defining the problem, analyzing it, generating solutions, evaluating solutions, selecting the best solution, implementing it, and evaluating the results. Barriers to effective problem solving like failing to recognize the real problem or considering all consequences are also discussed.
This document provides tips for professionalism and work ethic in the workplace. It discusses the importance of punctuality, attendance, communication, competence, initiative, respect, and maintaining proper work ethics. Some key points include: professionalism means giving your best effort each day; communication should be clear, concise, positive and avoid gossip; appearance and punctuality make a good first impression; taking initiative can increase your value and career opportunities; and respecting others and differences is important. Unethical behavior can have serious consequences while maintaining high standards leads to success.
Taking Ownership – How to Create a Culture of Accountability in the WorkplaceXenium HR
24 slides•18.3K views
Want to see your organization reach its full potential? It starts with accountability. Everyone—from manager to intern—has to take ownership of their work. So how do you make it happen? In this webinar we break down the best ways to instill accountability in managers and employees, tactics for reinforcing an accountable company culture, and strategies for building effective, accountable teams.
Discipline in the workplace is the means by which supervisory personnel correct behavioural deficiencies and ensure adherence to established company rules. The purpose of discipline is correct behaviour. It is not designed to punish or embarrass an employee.
The Importance of Accountability in BusinessCaryn Brown
14 slides•3.9K views
The document discusses the importance of accountability in business. It defines accountability as taking responsibility for one's actions and obligations. The document states that business owners are accountable to their clients, colleagues, community groups, families, employers, and themselves. It provides examples of how to demonstrate accountability, such as being on time, following through, and maintaining integrity. The document emphasizes that accountability is important for building a strong reputation and that accountability partners can help business owners set goals and get feedback.
Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.
Golden Rule – You only have one chance to make a first impression!
Looking for customized in-house training sessions that fit your needs, particularly in the Philippines? Please send me an email at clarencegapostol@gmail.com or WhatsApp +971507678124. When your request is received I will follow up with you as soon as possible.Thank you!
This document provides information on leadership and coaching. It discusses why coaching is beneficial, as coaching can be customized, flexible, and provides accountability and continuity. Research shows coaching offers improved learning outcomes, motivation, and teaching strategies for students, as well as increased self-confidence, knowledge, and leadership for teachers and school leaders. Effective coaching focuses on goals, reality, options, will, tactics and habits. Leaders should develop a culture of coaching by focusing on principles, skills development, and internal coaching relationships to improve teaching and learning.
The document provides guidance for trainers on their roles and responsibilities. It discusses diagnosing training needs, building trust with trainees, and contributing as a co-learner. Personal qualities of trainers include self-confidence, communication skills, flexibility and patience. Approaches to training include instructing, feedback, counseling, and mentoring. Key skills for trainers are planning training sessions effectively, understanding trainees, designing training content that engages different learning styles, motivating and reinforcing trainees, communicating verbally and non-verbally, providing effective feedback, and handling questions and objections from trainees. The document emphasizes the importance of preparation, rehearsal, and practice for trainers.
The document discusses FrontLine Leadership, a program that trains supervisors and frontline managers. The program covers core skills like giving feedback, managing individual and team performance, problem-solving, and managing change. It aims to improve outcomes like employee retention, productivity, and financial performance. The program teaches both managers and supervisors, with managers learning to support transferred skills and recognize employees.
Very often we use the word team work in our organizational context without perhaps fully understanding what we mean by teamwork.
An effective team requires the participation of every member in order to be successful. When one person cannot accomplish a job alone and several individuals must cooperate to fulfill a mission, you need a team. The better the cooperation, communication and coordination among members, the more efficient the team.
Slides for a fantastic Train the Trainer Program by Dr. John Persico Jr. Dr. John Persico
56 slides•28.4K views
If you want a great program for training the trainers in your organization, here it is. I also have the trainee workbooks in Word if you are interested. Send me an email and let me know if you would also to receive the trainee and facilitator workbooks for a small fee. persico.john@gmail.com or call me at 612-310-3803 for a custom made program for your organization.
The document discusses several theories of leadership:
- Trait theories propose that certain personality traits differentiate leaders from non-leaders. However, no universal traits predict leadership in all situations.
- Behavioral theories argue that leadership traits can be taught rather than leaders being born. The Ohio State and University of Michigan studies identified consideration and initiating structure as important leadership behaviors.
- Contingency theories propose that effective leadership depends on matching a leader's style to situational factors. Fiedler's contingency model and Hersey and Blanchard's situational leadership theory are discussed.
The document provides an in-depth analysis of coaching and mentoring. It defines coaching and mentoring, outlines their key differences, and examines how organizations incorporate them. Coaching focuses on short-term tasks while mentoring emphasizes long-term development. Several companies are discussed that employ coaching and mentoring programs, including Coca-Cola, Deutsche Bank, Barclays Wealth, Tesco and Saint-Gobain. Surveys show benefits include retention and personal development, while challenges include poor matching and lack of support.
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
The document discusses professionalism in the workplace. It defines professionalism as relating to workplace values and behaviors. It lists several behaviors that are considered professional, including handling responsibilities with passion, achieving results, giving feedback, and being a team player. The document also discusses dressing appropriately, communicating effectively, meeting deadlines, and taking responsibility. Overall, the document provides guidance on displaying proper conduct, interactions, and appearance to be viewed as a true professional in the workplace.
The document provides an overview of topics covered in a Train the Trainer program, including introduction and learning styles, needs analysis, program design, facilitation skills, and assessment methods. It discusses identifying learning needs, designing a training program, and tips for effective training. The contact information is also included for the training organization.
Companies which follow certain business ethics have better chances of survival, as compared with the ones whose only goal is to make profits, even if they have to make several compromises to achieve their goals.
Effective customer service powerpoint Designed by Deanna SenicaDeanna Senica
This document discusses key aspects of effective customer service. It emphasizes that customers are the most important part of any business and that everything a business does should be focused on pleasing customers. It provides tips for good customer service such as understanding customer needs, treating people with courtesy and respect, never arguing with customers, promptly addressing complaints, and making the customer experience easy and satisfying. The document also outlines 10 rules for great customer service which include committing to quality service, knowing your products and customers, and focusing on building lasting customer relationships.
This document discusses the concepts of strength, talent, knowledge, and skill. It defines strength as a consistent near-perfect performance in an activity. Talent refers to recurring patterns of thought, feeling, or behavior that can be productively applied. Knowledge includes factual knowledge that can be taught, as well as experiential knowledge gained through experience. Skill refers to capabilities that can be transferred between people and developed through practice. The document emphasizes that to excel, one must maximize their strengths rather than focus on fixing weaknesses.
This document provides an introduction to the field of organizational behavior. It discusses what organizations are and how organizational behavior research aims to understand, predict, and influence organizational events. Key trends that have impacted organizations like globalization, information technology, changing workforces, and workplace values are also reviewed. The emergence of organizational behavior from scientific management and classical organizational theory is described. Influential studies like the Hawthorne experiments highlighted the importance of human behavior in organizations. Organizational behavior developed further through the human relations movement and now aims to improve organizational effectiveness by considering how individuals, groups, and structure impact workplace behavior.
Diversity: Working Well With Others | Webinar 06.10.15BizLibrary
This document contains information about training videos and resources available from BizLibrary to improve employee performance. It includes contact information for Jessica Petry and Kathy Irish from BizLibrary and promotes their booth and free 30-day trial at an upcoming EXPO event. The document also lists video series available on topics like diversity, emotional intelligence, and working well with others.
This document discusses problem solving in the workplace. It begins by outlining some key quotes about problem solving and decision making. It then defines what a problem is and introduces the concept of problem solving. Several common types of problems encountered in workplaces are described, such as communication, attitude, and performance issues. The document outlines a seven step problem solving process involving defining the problem, analyzing it, generating solutions, evaluating solutions, selecting the best solution, implementing it, and evaluating the results. Barriers to effective problem solving like failing to recognize the real problem or considering all consequences are also discussed.
This document provides tips for professionalism and work ethic in the workplace. It discusses the importance of punctuality, attendance, communication, competence, initiative, respect, and maintaining proper work ethics. Some key points include: professionalism means giving your best effort each day; communication should be clear, concise, positive and avoid gossip; appearance and punctuality make a good first impression; taking initiative can increase your value and career opportunities; and respecting others and differences is important. Unethical behavior can have serious consequences while maintaining high standards leads to success.
Taking Ownership – How to Create a Culture of Accountability in the WorkplaceXenium HR
Want to see your organization reach its full potential? It starts with accountability. Everyone—from manager to intern—has to take ownership of their work. So how do you make it happen? In this webinar we break down the best ways to instill accountability in managers and employees, tactics for reinforcing an accountable company culture, and strategies for building effective, accountable teams.
Discipline in the workplace is the means by which supervisory personnel correct behavioural deficiencies and ensure adherence to established company rules. The purpose of discipline is correct behaviour. It is not designed to punish or embarrass an employee.
The Importance of Accountability in BusinessCaryn Brown
The document discusses the importance of accountability in business. It defines accountability as taking responsibility for one's actions and obligations. The document states that business owners are accountable to their clients, colleagues, community groups, families, employers, and themselves. It provides examples of how to demonstrate accountability, such as being on time, following through, and maintaining integrity. The document emphasizes that accountability is important for building a strong reputation and that accountability partners can help business owners set goals and get feedback.
Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.
Golden Rule – You only have one chance to make a first impression!
Looking for customized in-house training sessions that fit your needs, particularly in the Philippines? Please send me an email at clarencegapostol@gmail.com or WhatsApp +971507678124. When your request is received I will follow up with you as soon as possible.Thank you!
This document provides information on leadership and coaching. It discusses why coaching is beneficial, as coaching can be customized, flexible, and provides accountability and continuity. Research shows coaching offers improved learning outcomes, motivation, and teaching strategies for students, as well as increased self-confidence, knowledge, and leadership for teachers and school leaders. Effective coaching focuses on goals, reality, options, will, tactics and habits. Leaders should develop a culture of coaching by focusing on principles, skills development, and internal coaching relationships to improve teaching and learning.
The document provides guidance for trainers on their roles and responsibilities. It discusses diagnosing training needs, building trust with trainees, and contributing as a co-learner. Personal qualities of trainers include self-confidence, communication skills, flexibility and patience. Approaches to training include instructing, feedback, counseling, and mentoring. Key skills for trainers are planning training sessions effectively, understanding trainees, designing training content that engages different learning styles, motivating and reinforcing trainees, communicating verbally and non-verbally, providing effective feedback, and handling questions and objections from trainees. The document emphasizes the importance of preparation, rehearsal, and practice for trainers.
The document discusses FrontLine Leadership, a program that trains supervisors and frontline managers. The program covers core skills like giving feedback, managing individual and team performance, problem-solving, and managing change. It aims to improve outcomes like employee retention, productivity, and financial performance. The program teaches both managers and supervisors, with managers learning to support transferred skills and recognize employees.
Very often we use the word team work in our organizational context without perhaps fully understanding what we mean by teamwork.
An effective team requires the participation of every member in order to be successful. When one person cannot accomplish a job alone and several individuals must cooperate to fulfill a mission, you need a team. The better the cooperation, communication and coordination among members, the more efficient the team.
Slides for a fantastic Train the Trainer Program by Dr. John Persico Jr. Dr. John Persico
If you want a great program for training the trainers in your organization, here it is. I also have the trainee workbooks in Word if you are interested. Send me an email and let me know if you would also to receive the trainee and facilitator workbooks for a small fee. persico.john@gmail.com or call me at 612-310-3803 for a custom made program for your organization.
The document discusses several theories of leadership:
- Trait theories propose that certain personality traits differentiate leaders from non-leaders. However, no universal traits predict leadership in all situations.
- Behavioral theories argue that leadership traits can be taught rather than leaders being born. The Ohio State and University of Michigan studies identified consideration and initiating structure as important leadership behaviors.
- Contingency theories propose that effective leadership depends on matching a leader's style to situational factors. Fiedler's contingency model and Hersey and Blanchard's situational leadership theory are discussed.
The document provides an in-depth analysis of coaching and mentoring. It defines coaching and mentoring, outlines their key differences, and examines how organizations incorporate them. Coaching focuses on short-term tasks while mentoring emphasizes long-term development. Several companies are discussed that employ coaching and mentoring programs, including Coca-Cola, Deutsche Bank, Barclays Wealth, Tesco and Saint-Gobain. Surveys show benefits include retention and personal development, while challenges include poor matching and lack of support.
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
The document discusses professionalism in the workplace. It defines professionalism as relating to workplace values and behaviors. It lists several behaviors that are considered professional, including handling responsibilities with passion, achieving results, giving feedback, and being a team player. The document also discusses dressing appropriately, communicating effectively, meeting deadlines, and taking responsibility. Overall, the document provides guidance on displaying proper conduct, interactions, and appearance to be viewed as a true professional in the workplace.
The document provides an overview of topics covered in a Train the Trainer program, including introduction and learning styles, needs analysis, program design, facilitation skills, and assessment methods. It discusses identifying learning needs, designing a training program, and tips for effective training. The contact information is also included for the training organization.
Companies which follow certain business ethics have better chances of survival, as compared with the ones whose only goal is to make profits, even if they have to make several compromises to achieve their goals.
Effective customer service powerpoint Designed by Deanna SenicaDeanna Senica
This document discusses key aspects of effective customer service. It emphasizes that customers are the most important part of any business and that everything a business does should be focused on pleasing customers. It provides tips for good customer service such as understanding customer needs, treating people with courtesy and respect, never arguing with customers, promptly addressing complaints, and making the customer experience easy and satisfying. The document also outlines 10 rules for great customer service which include committing to quality service, knowing your products and customers, and focusing on building lasting customer relationships.
This document discusses the concepts of strength, talent, knowledge, and skill. It defines strength as a consistent near-perfect performance in an activity. Talent refers to recurring patterns of thought, feeling, or behavior that can be productively applied. Knowledge includes factual knowledge that can be taught, as well as experiential knowledge gained through experience. Skill refers to capabilities that can be transferred between people and developed through practice. The document emphasizes that to excel, one must maximize their strengths rather than focus on fixing weaknesses.
This document provides an introduction to the field of organizational behavior. It discusses what organizations are and how organizational behavior research aims to understand, predict, and influence organizational events. Key trends that have impacted organizations like globalization, information technology, changing workforces, and workplace values are also reviewed. The emergence of organizational behavior from scientific management and classical organizational theory is described. Influential studies like the Hawthorne experiments highlighted the importance of human behavior in organizations. Organizational behavior developed further through the human relations movement and now aims to improve organizational effectiveness by considering how individuals, groups, and structure impact workplace behavior.
Diversity: Working Well With Others | Webinar 06.10.15BizLibrary
This document contains information about training videos and resources available from BizLibrary to improve employee performance. It includes contact information for Jessica Petry and Kathy Irish from BizLibrary and promotes their booth and free 30-day trial at an upcoming EXPO event. The document also lists video series available on topics like diversity, emotional intelligence, and working well with others.
This decidedly nonacademic presentation will present research findings and resources related to creating engaging instruction using the same techniques that are used in video games. The presentation will discuss why games and gamification are appropriate tools for presenting learning content and how using only a small part of games can lead to increased learning motivation. This presentation isn't about games, it is about using the same techniques and tricks that video games use to engage our students.
This document contains 30 quotes about teamwork from various authors and leaders. Some key ideas expressed are that teamwork allows common people to achieve uncommon results, that cooperation and unity are important, and that together a group can accomplish more than any individual working alone. Working as a team divides the task and multiplies success.
Last 2 decades has witnessed significant change in our Education system. Transformation is enormous and the teaching fraternity must learn to understand and appreciate their new role.
With free access to extraordinary educational material across diverse platform things are becoming more challenging. Technology has disrupted almost every aspect of our lives and the only way to survive is through adaptation and change.
Teacher must change their profile from EXPERT to FACILITATOR. Most of the teaching fraternity lives with the illusion of being EXPERT in their discipline, but the reality is that the quality of teaching as a profession has gone down over the last decade. This is the reason teaching fraternity is advised to take up the role of facilitator and be the active part of the classroom learning experience.
No more teachers can assume that what they know is extraordinary and that every day they are producing amazing content for their discipline or subject. As a matter of fact most of the times students are more updated than what we are.
With teachers changing their work profile the entire Education system is undergoing a major transformation. Educational Institutions are now forced to focus in developing Competencies amongst their students rather than transferring KNOWLEDGE.
It is essential that we must know the difference between transferring knowledge and that of being a facilitator. We have to accept the facts that most of us have gone wrong in our approach of teaching and we can only change if we accept. ACCEPTANCE is key to CHANGE
Corporate training isn’t always a cure-all for every company problem. Learn the myths and facts behind improving workplace performance with corporate training.
What makes a great leader? Knowledge, smarts and vision, to be sure. To that, Daniel Goleman, author of “Leadership: The Power of Emotional Intelligence,” would add the ability to identify and monitor emotions — your own and others’ — and to manage relationships.
Have you thought about your 2016 career plans? Now is a great time to do it, before another one-twelfth of 2016 is gone! In this Slideshare deck Human Workplace CEO and Founder Liz Ryan walks you through your career options for 2016 and lends advice on Stepping Up in Your Career in 2016!
ReadySetPresent (Adult Learning PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Whoever adults are, they should be taught by methods which acknowledge and respect the fact that they are adults rather than children. Adults need to be involved in the planning and evaluation of their instruction, their experiences provide the basis for learning activities, and they are most interested in learning subjects that have immediate relevance to their job or personal life.
Why Skills Matter - Further Results from the Survey of Adult Skills EduSkills OECD
In the wake of the technological revolution that began in the last decades of the 20th century, labour market demand for information-processing and other high-level cognitive and interpersonal skills is growing substantially. The Survey of Adult Skills, a product of the OECD Programme for the International Assessment of Adult Competencies (PIAAC), was designed to provide insights into the availability of some of these key skills in society and how they are used at work and at home. The first survey of its kind, it directly measures proficiency in several information-processing skills – namely literacy, numeracy and problem solving in technology-rich environments. This volume reports results from the 24 countries and regions that participated in the rst round of the survey in 2011-12 (first published in OECD Skills Outlook 2013: First Results from the Survey of Adult Skills) and from the nine additional countries that participated in the second round in 2014-15 (Chile, Greece, Indonesia [Jakarta], Israel, Lithuania, New Zealand, Singapore, Slovenia and Turkey). It describes adults’ proficiency in the three information-processing skills assessed, and examines how skills proficiency is related to labour market and social outcomes.
Skills Outlook 2015: Youth, Skills and EmployabilityEduSkills OECD
(Andreas Schleicher, Director for the OECD Directorate for Education and Skills) Young people around the world are struggling to enter the labour market. In some OECD countries, one in four 16-29 year-olds is neither employed nor in education or training. The OECD Skills Outlook 2015 shows how improving the employability of youth requires a comprehensive approach. While education, social, and labour market policies have key roles to play, co-ordination between public policies and the private sector is also crucial. The publication, which builds on the results of the 2012 Survey of Adult Skills presented in the first edition of the Skills Outlook, also presents examples of successful policies in selected countries.
https://www.wrike.com/blog/how-to-build-the-perfect-team-nancy-butler/ - Having the right people in place is essential to accomplishing your goals and building your business. Follow these tips from Nancy Butler, business coach and award-winning author of Above All Else, to assemble the perfect high-performing team.
The document discusses establishing and maintaining an ethical corporate culture. It recommends that companies 1) establish a code of ethics, 2) provide extensive training on the code, 3) hire an ethics officer, 4) celebrate ethical behavior, 5) promote the commitment to ethics, and 6) continuously monitor the culture as the company grows. It also discusses making ethics policies proactive rather than reactive and becoming a transparent organization with integrity.
Social Networking Using Linked In For Job Search V9 00 091117Thomas Lassandro
Today, maybe more so than at any other time, it is important for business professionals and executives to use social networking tools to find and nurture connections, potential business partners, and business relationships. Given the rise of social media or Web 2.0, however, there are multitudes of choices available. This presentation helps business executives understand the ways to optimize the largest business social networking platform for their job search: LinkedIn.
Solution Manual for Organizational Behavior: Bridging Science and Practice Ve...schilfiree
Solution Manual for Organizational Behavior: Bridging Science and Practice Version 3.0
Solution Manual for Organizational Behavior: Bridging Science and Practice Version 3.0
Solution Manual for Organizational Behavior: Bridging Science and Practice Version 3.0
Mentoring is a mutually beneficial practice that provides opportunities both for mentor and mentee, as well as pay dividends for employers. Corporations have discovered that the act of implementing strategic mentoring results in great short and long term value. Mentoring creates collaborations, bonds, and buy-in like no other relationship process. This seminar will help you engage, find, and benefit from mentoring programs.
At the end of this seminar participants will be able to:
a. Identify strategic mentoring solutions.
b. Examine the benefit of reverse mentoring.
c. Explore successful networking strategies that connect people.
d. Examine mentoring activities and suggestions that enrich the experience.
e. Explore ways to identify and pair successful mentoring matches.
TalentTalk Webinar Best Practices in Social RecruitingDavid Freeman
The document summarizes best practices for social recruiting presented in a webinar. It discusses identifying target audiences, creating profiles on social networks like Facebook and LinkedIn, engaging with connections, and keeping profiles up to date. It also cautions that social recruiting requires ongoing effort and time to see results and isn't truly free due to management costs.
Presentation from Sport & Recreation Alliance 2014 by Georgia Park of Cascade Coaching.
Presentation is on building a values driven organisation and the role of leadership in this process.
Comml511 ethical leadership brown_espinoza_stwarserTito Espinoza Jr.
Ethical Leadership is urgently needed in modern organizations. Ethical leadership is composed of several elements of which we believe credibility, vision, and relationships are essential.
Ethical Leadership: Credibility, Vision and RelationshipsTito Espinoza Jr.
The document discusses the importance of ethical leadership and identifies three key aspects: credibility, vision, and relationships. It defines credibility as doing what you say and maintaining trustworthiness. Vision is described as creating a picture of the future and finding a common purpose. Relationships refer to building cooperation and a moral community within an organization. The presentation provides questions for reflection on each of these aspects and how leaders can develop and demonstrate credibility, create a compelling vision, and strengthen relationships.
Ethical Leadership: What it is. Espinoza_Brown_StrawserTito Espinoza Jr.
The document discusses the importance of ethical leadership and focuses on three key aspects: credibility, vision, and relationships. It defines credibility as doing what you say and maintaining trustworthiness. Vision is described as creating a picture of the future and finding a common purpose. Relationships refer to building cooperation and a moral community. The conclusion emphasizes that successful organizations value integrity, innovative solutions, and treating all stakeholders with dignity and respect. Ethical leadership requires strong performance in credibility, developing a compelling vision, and prioritizing relationships.
This document discusses business ethics and provides guidance on establishing an ethical work environment. It defines ethics and explains why business ethics are important. It also outlines key features of an effective compliance and ethics program, the role of a corporate ethics officer, how management can influence employee behavior, and a seven step process for ethical decision making. Finally, it includes a ten item checklist for managers to establish an ethical work environment in their organization.
This document discusses how to build a winning corporate culture. It argues that culture is defined by consistent patterns of behavior and actions, not just words. It outlines five steps to build culture: set expectations, align leadership, focus on goals, manage cultural drivers, and communicate. While many executives think culture is hard to define and change, the document asserts that culture can be a powerful competitive advantage when skillfully managed. A case study is presented, and it is concluded that culture programs improve business results and employee fulfillment when executed well. If culture change fails, organizations should foster a constructive culture that encourages communication and teamwork.
Create and Maintain a Passionate WorkplaceO.C. Tanner
Engaged employees produce great work and have loyalty to the organization. This SlideShare discusses eight rules that will help create and maintain a passionate work culture. This passionate workplace culture will drive superior results to organizations.
An ethical culture within a business is centered around keeping promises, personal integrity, and moral relationships. Maintaining an ethical culture requires constant monitoring, ethics education, and clear policies set by senior leadership. It is important for the entire organization to take responsibility for upholding the values of the company. An ethical culture benefits a business through improved reputation, employee morale and productivity, credibility with consumers, and reduced financial risk. Leaders should model ethical behavior and provide training, feedback, and recognition to reinforce ethical conduct throughout the organization.
This document provides information about Make it Happen Consultancy and their approach to developing socially and ethically minded businesses. They believe the key foundations for a sustainable business are profit, social impact, people, and ethics. Their services help clients connect with their values, develop skills for a sustainable business, measure social impact, and become ethical leaders through training, research, strategic planning, and consultancy support. Make it Happen Consultancy is a values-led organization passionate about social and ethical change.
The document discusses values in business and society. It introduces Make it Happen Consultancy, which helps businesses build social and ethical leadership. The consultancy believes long term success is built on profit, social impact, engaging people, and ethics. It provides training and services to help clients understand their values, measure social impact, and make ethical decisions.
The art of letting go: Supporting informal and social learningBrightwave Group
Including social and informal learning in your digital technology strategy is now a common theme - but how can you go from the ideas to action - and success? This presentation discusses the latest approaches adopted by forward-thinking organisations, together with practical tips and suggestions on how to plan, execute and sustain informal learning initiatives.
This presentation was first delivered at the eLearning Network's conference "Beyond 'click next'…digital learning solutions come of age" event on Wednesday, 11th November 2015. Brightwave sponsored the event and contributed to the programme.
The document compares and contrasts notions of ethical leadership. It discusses Chemer's three-factor model of leadership and ethical leadership in role models. It also examines the three-factor model of trustworthiness and the relationship between leadership, trustworthiness, and ethical stewardship. The document concludes by discussing preparing future ethical leaders and comparing servant leadership to other leadership theories. Case studies on Bendigo Bank and The Body Shop are provided as examples of corporate social responsibility.
This document provides an overview of a LinkedIn workshop. The workshop will cover creating a professional profile on LinkedIn, networking on LinkedIn, and searching for jobs. It will discuss how to showcase qualifications, build a professional network, and use LinkedIn for career exploration, research and job opportunities. The goal is to help participants understand how LinkedIn can help build their professional brand and online presence for networking, career development and job searching.
Does My Business Need an App "INFOGRAPHIC"4imprint
A mobile app can help businesses boost engagement, increase traffic and build brand awareness. But determining whether a mobile app is right for your business takes careful consideration.
Many marketers feel overwhelmed when it comes to choosing social media sites for business. Explore 5 steps to social media enlightenment in this infographic.
Wellness in the workplace is good for employees and employers. Increased job
satisfaction, greater productivity, reduced absenteeism and decreased turnover are just some of the benefits.
Text analytics makes sense of unstructured data. It turns it into categories of information that can be analyzed, reveal new opportunities and determine relationships and trends.
In this infographic, you’ll learn of the many types of unstructured data and why this type of information matters. Practical applications for using text analytics and tips for vendor selection are also explored.
It can’t be denied, 3D printing is legitimately remarkable. But if you think it’s merely about printing three dimensional products on paper or something you enjoy at the movie theater, think again. It’s much more than that; it’s about creating objects and tangible products that can potentially transform businesses and homes.
Human beings are visual by design. The brain processes visuals 60,000 times faster than text. And, 90 percent of the information it receives is visual in format.
Are you thinking of making a career change? On average, people change companies every five years. But even when it feels necessary, it can also feel scary.
Set yourself up for success by exploring the deeper motivation behind your career change. How to win advocates for a new career, how to craft the perfect resume and tips to help you get your foot in the door are also discussed in this infographic.
Your office, its look and its location say a lot about your brand, which is why choosing to make a move is such a big decision.
Explore why businesses move, the benefits of a new space and how to choose the location that’s right for you in this infographic. We also discuss determining whether to rent or to buy and ways to avoid common pitfalls.
Li-Fi is an emerging wireless technology that uses visible light communication (VLC) to transmit data using light from LED bulbs. Li-Fi offers several advantages over traditional Wi-Fi such as significantly higher speeds up to 100 times faster than Wi-Fi, more secure transmission since light cannot pass through walls, and it avoids radio interference issues. However, Li-Fi also faces limitations since it requires line of sight transmission and cannot work outdoors or in direct sunlight like Wi-Fi can. Overall, Li-Fi shows promise as a supplement to Wi-Fi but more development is still needed to address its limitations.
This infographic looks at the rising trend of browsing the Internet with ad blocking technology turned on. Ways to save digital marketing will also be discussed.
When computers mimic the capabilities of the human brain, that is artificial
intelligence (AI). From the outside, AI looks like computers that have independent
thoughts. Have no fear, however. The gears of their machine “brains” may be turning,
but, for right now, they’re not really thinking—at least not the way that human beings
think.
"INFOGRAPHIC" The Rise of Digital Magazines4imprint
This Blue Paper® will explore the past, present and future of digital magazines,
current trends, tools to develop them, and what businesses need to know if they want
to include digital magazines as part of their content marketing strategy.
Long before the phrase “the sharing economy” was ever uttered, many businesses leveraged sharing. Bed-and-breakfast inns, timeshares and car pools are old ideas.
Long before the phrase “the sharing economy” was ever uttered, many businesses leveraged sharing. Bed-and-breakfast inns, timeshares and car pools are old ideas.
This Blue Paper discusses going beyond traditional demographic segmentation to better understand the behaviors, buying patterns and desires of consumers.
We’re all living in a disruption society. Hundreds if not thousands of new e-mail
messages hit our inbox every day. Social media notifications pop up around the
clock. With all of these daily distractions, how is a professional supposed to stay
focused? And to an even greater degree, as a leader how do you help your team
minimize distraction to maintain productivity and produce innovative ideas?
We’re all living in a disruption society. Hundreds if not thousands of new e-mail
messages hit our inbox every day. Social media notifications pop up around the
clock. With all of these daily distractions, how is a professional supposed to stay
focused? And to an even greater degree, as a leader how do you help your team
minimize distraction to maintain productivity and produce innovative ideas?
Hear the word “hack,” and it’ll likely conjure up thoughts of computer hackers, forcefully making their way into a computer system to take or manipulate data. If
you hear the term “growth hacker,” are you to extrapolate a similar concept with growth? If so, how does one “hack” growth?
Hear the word “hack,” and it’ll likely conjure up thoughts of computer hackers,forcefully making their way into a computer system to take or manipulate data. If you hear the term “growth hacker,” are you to extrapolate a similar concept with
growth? If so, how does one “hack” growth?
Harassment at Industry Events - Who is Accountable Outside the Office.pdfLisa Bell
A strong workplace culture should be portable—it should follow your team wherever they go. That means off-site events shouldn’t feel like free-for-alls or grey zones. They should reflect the same values your company promotes daily: professionalism, safety, and mutual respect. Incorporating ED&I training helps ensure these values are clearly communicated and practiced, empowering employees to speak up, support one another, and fully engage without fear.
According to Jeffery David Whippo, Great Managers Motivate Others and Draw Le...andrewhodo
Jeffery David Whippo outlines the qualities of a successful manager. According to Jeffery Whippo, managers encourage creativity and provide teams decision-making authority in order to inspire and learn from mistakes and successes.
THE NEGOTIATION GAME (Objective: To develop a program to train executives in ...KarunaDiwan
THE NEGOTIATION GAME
how you will manage the specific needs of the language for the cultural factor.
how you will manage the specific needs of the time to set agreements.
the dynamic of the program
Inside McDonald’s Rise: The Founder Movie Business Case StudySagarBhole6
This presentation provides a detailed overview of the 2016 film The Founder, which chronicles the journey of Ray Kroc and the McDonald brothers in building one of the world’s most iconic fast-food empires. It highlights:
The origins and timeline of McDonald’s growth
Key business strategies including customer-centricity, branding, and adaptability
A character analysis of Ray Kroc, Richard McDonald, and Maurice McDonald through business lenses
The brand's product evolution, including signature items like the Big Mac®, McDouble®, and Spicy McCrispy™
Lessons in innovation, persistence, and entrepreneurial vision
Ideal for students, marketers, entrepreneurs, and business enthusiasts interested in brand building, strategic expansion, and the power of vision.
From Crisis to Relief_ Managing Humanitarian Programs Effectively.pdfMohammedNizam45
Humanitarian program management is a critical field aimed at providing relief and support to populations affected by crises such as natural disasters, armed conflicts, and health emergencies. Effective management of these programs is essential to ensure that aid reaches those in need efficiently and equitably. However, the complexity of humanitarian crises presents numerous challenges. This essay explores the key challenges in humanitarian program management and proposes measures to mitigate these challenges.
Game Studio Principles: A Case Study - GDC 2025Jesse Schell
In this talk from GDC 2025, Jesse Schell outlines best practices for establishing principles (mission statement, core values, operating practices, etc.) for your game studio.